Pink Elephant - The IT and ITIL Service Management Experts show

Pink Elephant - The IT and ITIL Service Management Experts

Summary: Welcome to Pink Elephant. Dedicated to leading the way in IT Management Best Practices.

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  • Artist: Pink Elephant, The ITIL Experts
  • Copyright: Copyright 2012

Podcasts:

 PR19 - The Strategic Role Of An IT Operating Model | File Type: audio/mpeg | Duration: 31:36

Practitioner Radio Episode 19 - In this podcast Chris and Troy look at the critical success factors and management of change tasks related to people, process and partners caused by a technology/silo focused culture and how ITSM principles and structures enable enterprise value flow.

 PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters | File Type: audio/mpeg | Duration: 25:58

Practitioner Radio Episode 18 - Join as Chris and Troy look at the practical application of Theory Of Constraints, Lean Thinking and Six Sigma as the three sisters for Continual Service Improvement.

 PR17 - Technology vs Service Management | File Type: audio/mpeg | Duration: 26:06

Practitioner Radio Episode 17 - Join Chris and Troy as they discuss the cultural paradigm shift that must occur before an organization is ready to adopt many of the best practices described by IT Service Management.

 PR16 - Request Fulfillment | File Type: audio/mpeg | Duration: 27:14

Practitioner Radio Episode 16 - Join Chris and Troy and special guest Martin Erb as we explore Request Fulfillment and how to apply best practices.

 PR15 - Business Relationship Management | File Type: audio/mpeg | Duration: 28:38

Practitioner Radio Episode 15 - Join Chris and Troy as they look at the evolution of the BRM role through the various versions of ITIL to its current placement as the customer engagement front door for Service Strategy and Portfolio Management.

 PR14 - Supplier Management | File Type: audio/mpeg | Duration: 29:38

Practitioner Radio Episode 14 - Join Chris and Troy as they dive into the challenges and critical success factors of Supplier Management to understand that it is much more than just procurement!

 PR13 - Portfolio Management | File Type: audio/mpeg | Duration: 28:52

Practitioner Radio Episode 13 - Join Chris and Troy as they look at the strategic process of Service Portfolio management as a critical means for managing and prioritizing the build / run life cycle of value and how to avoid Legacy Hoarding.

 PR12 - Demand Management | File Type: audio/mpeg | Duration: 27:26

Practitioner Radio Episode 12 - Join Chris and Troy as they dive into Demand Management and discuss how it is the Front Door of Value Generation.

 PR11 - Availability | File Type: audio/mpeg | Duration: 29:06

Practitioner Radio Episode 11 - Join Chris and Troy as they un-pack Availability Management as a Process and discuss how it is part design and part operations.

 PR10 - Continuity | File Type: audio/mpeg | Duration: 29:55

Practitioner Radio Episode 10 - Join Chris and Troy as they take a practical look at the application and importance of IT Service Continuity Management.

 PR9 - Event Management | File Type: audio/mpeg | Duration: 28:55

Practitioner Radio Episode 9 - Chris Dancy, Martin Erb and Troy DuMoulin discuss the vagaries of Event Management.

 PR8 - Financial Management | File Type: audio/mpeg | Duration: 30:51

Practitioner Radio Episode 8 - Chris and Troy Explore Everyone’s Favorite Topic - Money!!

 PR7 - Service Catalog | File Type: audio/mpeg | Duration: 31:56

Practitioner Radio Episode 7 - Chris and Troy Explore The Concept and Practice of "The Service Catalog"

 PR6 - ISO 20000 Update with Jack Probst | File Type: audio/mpeg | Duration: 33:45

Practitioner Radio Episode 6 - Join Chris, Jack and Troy as they look at ISO 20000.

 PR5 – Release and Deployment Management | File Type: audio/mpeg | Duration: 36:43

Practitioner Radio Episode 5 – Join Chris Dancy and Troy DuMoulin as they take a look at one of the major sources of un-planned downtime: Release and Deployment Management.

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