Summary: Often overlooked in many IT Service Management process improvement initiatives is how to move a newly defined IT Service Management process from a program – or project – environment into production. This move has its own set of challenges and if not properly planned, there is risk that all your hard work will be viewed as less than successful. So, if you want to ensure your success listen to this PinkPODCAST. Overall, this high-octane podcast was developed to provide you with the key action items you must address to ensure a successful transition to production. This includes an understanding of the specific roles and responsibilities that must be in place as well as a discussion about tool training, continual process improvement and ongoing communication. In the conclusion to “The Key to Transitioning From Project to Production”, Gary goes through the ARCI (RACI) matrix and its various production activities and summarizes his presentation. Please note: Following Gary’s conclusion are questions and answers. Questions are not audible due to recording limitations in the audience.
