ServiceNow Podcasts

Overview of 5 Pillars of Analytics Strategy with Vijay Kotu, VP of Analytics to cover What we do and How we run the company’s growth with data & analytics. See omnystudio.com/listener for privacy information.

Technology has transformed medical care in extraordinary ways. It has also created some of the biggest challenges you face today as a healthcare organization. Frustrated clinicians. Siloed engagement. Security risks. At ServiceNow, our job is to get you past these challenges and capture value.   In this podcast, featuring ServiceNow experts Drew Koerner and Aaron Zuber, we will discuss:  Key challenges impacting healthcare providers today, including the impact of COVID-19  Customers who have embraced innovation   ServiceNow’s vision for the future of care  Learn more about how you can leverage ServiceNow to prepare for the future and get the most value out of your investments in the IDC Business Value Assessment.   See omnystudio.com/listener for privacy information.

Maintaining a healthy healthcare workforce is of paramount importance, both for the sake of clinician wellbeing and for safe patient care. To help address this challenge, the Emergency Self Report app enables employees to report illnesses and readiness to return and initiate workflows to help managers respond. Thomas Jefferson University Hospital augmented this functionality to enable doctors, nurses, and other staff to track and report their temperature, so the organization can better plan for potential staff shortages due to illness.   In this podcast, ServiceNow solution consultants, Christopher Killion and Jeff Currier, and Neil Gomes from Thomas Jefferson University will discuss:   Key challenges the hospital faced while trying to monitor staff health during COVID-19  How they rapidly developed and deployed a self-report solution   The impact this approach had on staff health and hospital operations  To learn more, read this white paper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security.  See omnystudio.com/listener for privacy information.

Introducing unconventional way of leading a successful Analytics team to run the company’s growth by data. Be sure to visit the Analytics, Intelligence, and Reporting forum on the Now Community!   Just wanted to take a second to mention one of the best FREE resources we offer here at ServiceNow – the Customer Success Center. If you aren’t already a regular user – you’ve got to check it out. The Customer Success Center is a one-stop shop for prescriptive actionable resources designed to make you more successful – and everything is completely free and available to consume at your leisure. Get there by going to servicenow.com/success and thank me later! See omnystudio.com/listener for privacy information.

Let's talk all things CreatorCon 2020 with Jason McKee, Director of Developer Evangelism at ServiceNow, and find out what the October 27 conference is about. We'll discuss the agenda,  the highlights, and different ways to participate - all without getting Zoom fatigue! See omnystudio.com/listener for privacy information.

Sr. Product Manager Jivanjot Kaur joins Chuck to talk about the Upgrade Center, one of the hottest platform features in the Paris release. Docs: Upgrade Center - https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/upgrade-center/concept/uc-landing-page.html See omnystudio.com/listener for privacy information.

Join Andy Jordan and Pradeep Bansal (Director, Product Management – ITBM solutions) on this episode as they discuss the importance and value of managing business outcomes. They cover the challenges that organizations face when it comes to managing outcomes, and the value of aligning them from top to bottom. They dive into questions such as, how do outcomes differ within the various layers of the organization? Or, who is ultimately responsible to track the outcomes? Providing top-down visibility business outcome data is key to drive alignment and enable accountability. To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th. See omnystudio.com/listener for privacy information.

The Now at Work 2020 Digital Experience is coming…

Steve Anderson, Director Outbound Product Management, joins this week to walk us through all the new capabilities available in the Paris release for the ServiceNow IT Operations Management (ITOM) product. Also, check out the ServiceNow Store, where we publish regular features outside of the family release.  See omnystudio.com/listener for privacy information.

Join Andy Jordan and Dave Prior on this episode as they discuss how organizations can remove roadblocks and obstacles. Companies want the promise of agile—but they don’t always understand what they are signing up for. How does the company get fit to support agile delivery for greater enterprise agility? Teams need the right environment to work efficiently and effectively. And, management and leadership must provide the structure & commitment in place for agile to be successful. For agile to be awesome, it takes some work.  In the end, the goal is not be agile—the end is for agile to enable your business to realize outcomes. To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th. See omnystudio.com/listener for privacy information.

How to measure the value of Digital Transformation with Patricia Grant, VP of IT Strategy, Planning and Business Operations ServiceNow and host Lisa Wolfe. See omnystudio.com/listener for privacy information.

Wolfgang Wedemeyer, ServiceNow Software Engineer joins Chuck to discuss building Now Experience compoents. It's the hottest topic in the developer community - well as of 2020 it is. Everyone seems to want to know more about building components for the Now Experience. If you want to SEE It happen, check out TechNow episode 78. http://bit.ly/tn78blog See omnystudio.com/listener for privacy information.

Tune in to hear from Juergen Knecht, Sr. Manager Service Automation at Ferguson Enterprise. He talks about creating a modern IT operation with intelligence, automation, and AIOps. You can also hear his talk in an on-demand webinar.   In this podcast series, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers.  See omnystudio.com/listener for privacy information.

Tune in to hear from Juergen Knecht, Sr. Manager Service Automation at Ferguson Enterprise. He talks about creating a modern IT operation with intelligence, automation, and AIOps. You can also hear his talk in an on-demand webinar.   In this podcast, we'll bring you a wide variety of topics concerning IT organization, technology, and leadership. Stay tuned to hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers.  See omnystudio.com/listener for privacy information.

In July 2020, I had the chance to join the only and only David Loo, CEO of Perspectium, to discuss technical and data debt on a webinar originally titled "Don't break the bank". This audio is a rebroadcast of that webinar for those who may have missed it. Host Craig McDonogh also from Perspectium and ServiceNow alumni moderates the discussion. Join the developer program for free at https://developer.servicenow.com See omnystudio.com/listener for privacy information.