Lodging Leaders

Jared Galbut serves as Managing Principal of Menin Hospitality, the Miami-based company known for its experiential, boutique hotel, restaurant and nightlife brands, including Mondrian South Beach, Bodega Taqueria y Tequila and The Gale Hotel. A Miami native, Galbut discovered his passion for the hospitality industry as a teen, working for his uncle at Crescent Heights one of the nation’s largest developers of highrises, multifamily housing and hotels. After gaining a deep understanding of the industry, Galbut acquired the Raffaello Chicago and relocated to Illinois to develop the hotel. While maintaining success of this new venture – a hotel that is still part of Menin Hospitality’s portfolio – Galbut sought out further opportunities to take him home to Miami Beach and founded Menin Hospitality with another emerging hotelier, his cousin Keith Menin. Galbut serves as the President of the Miami Beach Tax Payers Association, is a Board of Directors Member for the Greater Miami Hospitality Association and is a Member of the Miami Beach Convention Center Advisory Board. In This Episode, Jared Reveals: * The vision behind Menin Hospitality, and how the company evolved since it was formed back in 2005. * What their journey was like, from their first unconventional management contract, to their current collection of 15 unique hotel, restaurant and nightlife venues. * Some of the challenges they have faced along the way. Resources & Links Jared Galbut * LinkedIn Menin Hospitality * Website * Facebook * Instagram * Twitter 3050 Biscayne Boulevard Penthouse 1 Miami, FL 33137 (305) 704-3615

Scott Smith, Esq. is an experienced podcast guest, and owner of Royal Legal Solutions, Austin, TX, one of the top asset protection companies for real estate investors in the country. In order to develop strategies to maximize tax savings and protect from devastating lawsuits, Scott invested several years deconstructing real estate investing. In This Episode, read more

Scott Smith, Esq. is an experienced podcast guest, and owner of Royal Legal Solutions, Austin, TX, one of the top asset protection companies for real estate investors in the country. In order to develop strategies to maximize tax savings and protect from devastating lawsuits, Scott invested several years deconstructing real estate investing. In This Episode, Scott Reveals: The Top Ten Things Real Estate Investors Need to Know to Protect Their Assets, including: * Liability * Insurance (what it does, and does not, cover) * Judgements * Common asset protection structures * The Series LLC * Compartmentalization (blocking) * Anonymity * Separation * Management * Work/life flow with these structures in place Resources & Links Scott Smith * Scott@RoyalLegalSolutions.com * LinkedIn Royal Legal Solutions * Website * YouTube

Sudheer Thakur is the founder and CEO of HelloShift, an integrated messaging platform for hotel teams, managers, guests, and website visitors. Prior to HelloShift, Sudheer worked for Oracle and was the founding member of a number of Silicon Valley startups. Hoteliers named HelloShift the #1 Staff Collaboration software in the 2018 HotelTechAwards. In This Episode, read more

Sudheer Thakur is the founder and CEO of HelloShift, an integrated messaging platform for hotel teams, managers, guests, and website visitors. Prior to HelloShift, Sudheer worked for Oracle and was the founding member of a number of Silicon Valley startups. Hoteliers named HelloShift the #1 Staff Collaboration software in the 2018 HotelTechAwards. In This Episode, Sudheer Reveals: * The vision behind the HelloShift, the problem they’re solving, and who you serve. * Why a better communication solution is important, and how they’re different than other communication platforms out there. * How HelloShift integrates within the existing technology infrastructure at the property, whether integration required, and whether the platform is app-based, web based or both. * The cost for their services. Download the Hoteliers Guide to Text & Chat How to Use Modern Messaging to Increase Guest Satisfaction and Direct Bookings Resources & Links Sudheer Thakur * sudheer@helloshift.com * LinkedIn HelloShift * Website * Twitter * LinkedIn * Facebook * 415-801-3994

Jamie Fox is a Rooms executive with more than 20 years of hospitality experience, and 10 years leading hotel Rooms Division operations at 4-Diamond rated resorts. Jamie currently serves as Director of Rooms at the Hotel Emma in San Antonio, Texas. Previously, Jamie served in key operational and revenue management roles at some well known read more

Jamie Fox is a Rooms executive with more than 20 years of hospitality experience, and 10 years leading hotel Rooms Division operations at 4-Diamond rated resorts. Jamie currently serves as Director of Rooms at the Hotel Emma in San Antonio, Texas. Previously, Jamie served in key operational and revenue management roles at some well known luxury independent hotels, including The Woodstock Inn, The Lodge at Woodloch, and the Inn at Little Washington. In This Episode, Jamie Reveals: * The Hotel Emma, what makes it unique, and what the journey has been like since they opened just a few years ago. * Some of the many awards they’ve won, and we dig into what they’re doing to gain such attention. * The challenges he faced early on, how they recruited their staff, what he learned, and what he would do differently. * Some of the tools they use as an independent property, and how they’ve helped them to be more successful. Resources & Links Jamie Fox * jamie.fox@thehotelemma.com * LinkedIn The Hotel Emma * Website * Facebook * Twitter * Pinterest * Instagram 136 E. Grayson San Antonio, TX  78215 (210) 448-8300

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted expert on leadership, team building, customer service and change. In This Episode, Mark Reveals: The vision behind one of Mark’s books, You Don’t Need read more

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted expert on leadership, team building, customer service and change. In This Episode, Mark Reveals: * The vision behind one of Mark’s books, You Don’t Need A Title To Be A Leader, and the concept of an Untitled Leader. * The differences between managers and leaders, and Mark shares 9 power examples that showcase true leadership qualities. * What you can do if you spot an Untitled Leader leading others in your organization, and how to acknowledge it. * 4 Ways to Elevate the Customer’s Experience. * His new book, The Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be Resources & Links Mark Sanborn * Website * Facebook * Twitter * Google+ * LinkedIn * YouTube Mark’s Books (mentioned in this episode) * You Don’t Need a Title to Be a Leader: How Anybody, Anywhere, Can Lead Anytime * Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results * The Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be

Lily Mockerman is Founder, President and CEO of Total Customized Revenue Management. Lily is a dedicated and passionate leader in the Revenue Management Field with well-honed analytical skills, experienced foresight, technical savviness in many hotel systems, and the ability to clearly communicate vision and strategy for her clients and team. After earning a B.S. in read more

Lily Mockerman is Founder, President and CEO of Total Customized Revenue Management. Lily is a dedicated and passionate leader in the Revenue Management Field with well-honed analytical skills, experienced foresight, technical savviness in many hotel systems, and the ability to clearly communicate vision and strategy for her clients and team. After earning a B.S. in Hotel Management from Johnson & Wales University, Lily’s career encompassed a variety of roles and responsibilities, including experience with Hilton, Starwood and the independent hotel space. In This Episode, Lily Reveals: * What revenue management encompasses, and what total revenue management means to her. * How Big Data and profitability optimization can help you improve revenues. * How to optimize your profits, analyze the true value of each channel, and strategically work with the OTAs. * What resources are available for hoteliers looking to dig a little deeper into total revenue management. * What you can do if you don’t have the manpower or knowledge to manage all of this on your own. Download the FREE Infographic 10 Steps to Put Your Property on The Path to Profit Optimization Resources & Links Lily Mockerman * lily@tcrmservices.com * LinkedIn * Twitter Total Customized Revenue Management, LLC * Website * Facebook * LinkedIn * Phone: 623-536-7066

Technology entrepreneur David Gabriele is Founder and CEO of Swayy, the world’s leading Influencer booking and campaign management website in the hospitality industry. Swayy changes the way leisure businesses worldwide market themselves. Venues enjoy increased bookings, loyalty and brand awareness through targeted, scalable influencer marketing. Venues can find, evaluate, book, pay for and review the read more

Technology entrepreneur David Gabriele is Founder and CEO of Swayy, the world’s leading Influencer booking and campaign management website in the hospitality industry. Swayy changes the way leisure businesses worldwide market themselves. Venues enjoy increased bookings, loyalty and brand awareness through targeted, scalable influencer marketing. Venues can find, evaluate, book, pay for and review the most influential people on social media to promote them. In This Episode, David Reveals: * The vision behind Swayy, what it is, how it works, and who their ideal customer is. * The power of influencer marketing as a channel, how a hotel gets paired up with the right influencers, how Swayy vets the influencers, and how a hotel can ensure that the messaging their influencers are using is consistent with their branding. * A strategy you can try immediately to experience the power of influencer marketing, even if you don’t use their service. * The price range for their services. Resources & Links David Gabriele * dg@swayy.me * LinkedIn Swayy * Website * Instagram

Hotel technology entrepreneur Adria Levtchenko is CEO and Co-Founder of PurpleCloud Technologies, whose flagship product, Cielo, is a software platform that provides real-time access to data and analytics for operational associates and managers in the hotel industry. Under Levtchenko’s tenacity, creativity and guidance, Cielo has become a mature task management and data platform with proven read more

Hotel technology entrepreneur Adria Levtchenko is CEO and Co-Founder of PurpleCloud Technologies, whose flagship product, Cielo, is a software platform that provides real-time access to data and analytics for operational associates and managers in the hotel industry. Under Levtchenko’s tenacity, creativity and guidance, Cielo has become a mature task management and data platform with proven capabilities and cost savings for major hospitality entities. Prior to forming PurpleCloud Technologies, Levtchenko was Sales Manager for the Cherry Hills, NJ Residence Inn and held multiple operational positions at the Philadelphia Airport Marriott. Levtchenko attended the Hospitality Program at Drexel University and earned from the school a Bachelor of Science in Business Administration, with a concentration in Entrepreneurship. In This Episode, Adria Reveals: * The vision behind PurpleCloud Technologies and their flagship product, Cielo, what it is and how it works. * How they’re different than other task management/operations platforms currently on the market, how intuitive the platform is, and how features like multi-language support are improving communication. * How Cielo integrates within the existing technology infrastructure at the property, and whether integration is required. * A few examples of tasks that Cielo can handle well, and some actionable advice, even if you don’t use their product. * What the price range is for their services. Resources & Links Adria Levtchenko * adria@purplecloudtech.com * LinkedIn Purple Cloud Technologies * Website * Twitter * YouTube