Summary: Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted expert on leadership, team building, customer service and change.<br> In This Episode, Mark Reveals:<br> <br> * The vision behind one of Mark’s books, You Don’t Need A Title To Be A Leader, and the concept of an Untitled Leader.<br> * The differences between managers and leaders, and Mark shares 9 power examples that showcase true leadership qualities.<br> * What you can do if you spot an Untitled Leader leading others in your organization, and how to acknowledge it.<br> * 4 Ways to Elevate the Customer’s Experience.<br> * His new book, The Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be<br> <br> Resources & Links<br> Mark Sanborn<br> <br> * <a href="https://marksanborn.com/" target="_blank" rel="noopener noreferrer">Website</a><br> * <a href="https://www.facebook.com/marksanbornspeaker" target="_blank" rel="noopener noreferrer">Facebook</a><br> * <a href="https://twitter.com/mark_sanborn" target="_blank" rel="noopener noreferrer">Twitter</a><br> * <a href="https://plus.google.com/u/0/105135986999633246835/posts" target="_blank" rel="noopener noreferrer">Google+</a><br> * <a href="https://www.linkedin.com/in/marksanborn" target="_blank" rel="noopener noreferrer">LinkedIn</a><br> * <a href="https://www.youtube.com/user/markhsanborn" target="_blank" rel="noopener noreferrer">YouTube</a><br> <br> Mark’s Books (mentioned in this episode)<br> <br> * <a href="http://amzn.to/2FUo1mL" target="_blank" rel="noopener noreferrer">You Don’t Need a Title to Be a Leader: How Anybody, Anywhere, Can Lead Anytime</a><br> * <a href="http://amzn.to/2D0YTYr" target="_blank" rel="noopener noreferrer">Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results</a><br> * <a href="http://amzn.to/2D29iTM" target="_blank" rel="noopener noreferrer">The Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be</a><br> <br>
