Lodging Leaders

Morgan Sickles is a senior vice president of Aries Conlon Capital’s originations and business development team. He specializes in arranging high-leverage, non-recourse, bridge and permanent loans with cash out for hotel and commercial real estate properties nationwide. Prior to joining Aries Conlon Capital, Morgan founded Atlantis Advisors, a nationwide hotel services provider. About Aries Conlon read more

Stanley Turkel is a recognized authority in the hotel industry. He operates his consulting practice serving as an expert witness in hotel-related cases and providing franchise consultation and asset management. Prior to forming his hotel consulting firm, Turkel was the Product Line Manager for Hotel/Motel Operations at the International Telephone & Telegraph Co. overseeing the Sheraton Corporation of America. Before joining IT&T, he was the General Manager of the Summit Hotel (762 Rooms), General Manager of the Drake Hotel (680 Rooms) and Resident Manager of the Americana Hotel (1842 Rooms), all in New York City. Stanley Turkel is one of the most widely-published authors in the hospitality field. More than 275 articles on various hotel subjects have been published in the leading hotel magazines and posted on the Hotel-Online, BlueMauMau, Hotel NewsResource and eTurboNews websites. Two of his hotel books have been promoted, distributed and sold by the American Hotel & Lodging Educational Institute. A third hotel book was called “passionate and informative” by the New York Times. His fourth hotel book, “Hotel Mavens: Lucius M. Boomer, George C. Boldt and Oscar of the Waldorf” was published in October 2014. Stanley Turkel has been designated the 2014 and 2015 Historian of the Year by Historic Hotels of America, the official program of the National Trust for Historic Preservation. In This Episode, Stan Reveals … * His hospitality journey, from his early beginnings in the back of the house, to General Manager at multiple New York City hotels. * How he made the transition from GM to hotel consultant, and some of the opportunities he had along the way that gave him this foundation. * Where his passion began for historical hotels, and his Built to Last book trilogy which describes 183 hotels in the United States that are each more than a hundred years old and fifty rooms or larger. * Several stories about notable hotels, hoteliers he admires, and why. Resources & Links Stan Turkel * Website * LinkedIn

Stanley Turkel is a recognized authority in the hotel industry. He operates his consulting practice serving as an expert witness in hotel-related cases and providing franchise consultation and asset management. Prior to forming his hotel consulting firm, Turkel was the Product Line Manager for Hotel/Motel Operations at the International Telephone & Telegraph Co. overseeing the read more

David “Rev” Ciancio serves as Director, Industry Insights for Yext, where he works to ensure customer success as they deploy the Yext Knowledge Engine on behalf of their businesses. Over his 20+ year career, he has managed business development, digital marketing, and social media strategies for a wide range of entertainment and hospitality companies. When not preaching the gospel of Digital Knowledge Management, you can find this expert burger taster discussing the virtues of what makes a truly great hamburger on his Instagram account, @revciancio and hospitality marketing tips on his blog, burgerconquest.com. In This Episode, Rev Reveals … * What digital knowledge management (DKM) is, and why businesses need to care about it. * The impacts of reputation management for businesses. * What kind of digital marketing is necessary for hotels, restaurants and agencies this year and beyond, and what to do to stay ahead of the competition. * How to run an effective influencer marketing campaign and some of the rookie mistakes businesses often make. * What small businesses can do to market their business like the biggest of brands without need for the biggest of budgets. Resources & Links Rev Ciancio * rev@yext.com * LinkedIn * Twitter * Instagram * Google+

David “Rev” Ciancio serves as Director, Industry Insights for Yext, where he works to ensure customer success as they deploy the Yext Knowledge Engine on behalf of their businesses. Over his 20+ year career, he has managed business development, digital marketing, and social media strategies for a wide range of entertainment and hospitality companies. When read more

Damian ten Bohmer currently serves as IHG Senior Director of Commercial for the Middle East. He possesses a proven track-record of success in on-property, regional sales, marketing, brand management, digital marketing and channel management. Over the years, Damian has demonstrated the ability to build productive relationships with both internal and external partners, and create teams which are efficient, productive and inspired to over-achieve. In This Episode, Damian Reveals … * His hospitality journey, where it all started for him, and what he does in his current role with IHG. * We talk about working in the Middle East, some of the challenges he’s faced, and what it’s like living in Dubai. * We talk about mentorship, and Damien reveals an important lesson he learn from a mentor years ago, that is still ingrained in him. * And we talk about teams, how to build a great one, and why you should lead from the front. Resources & Links * LinkedIn * Twitter * +971 56 603 5243

Damian ten Bohmer currently serves as IHG Senior Director of Commercial for the Middle East. He possesses a proven track-record of success in on-property, regional sales, marketing, brand management, digital marketing and channel management. Over the years, Damian has demonstrated the ability to build productive relationships with both internal and external partners, and create teams read more

Caveau co-founder and CEO, Brian Dass, is a highly accomplished travel executive and entrepreneur widely recognized as one of the leading pioneers in the hospitality e-commerce and digital reservation industry. In his more than 20-year career, Brian has launched multiple online hospitality technology and marketing firms including Timeless Hospitality (acquired by TravelClick) and Open Hospitality (acquired by Pegasus Solutions). With Caveau, Brian is calling on his extensive experience and technical expertise to deliver cost-effective, customizable solutions to help travel businesses meet the challenges of PCI-DSS and GDPR compliance. About Caveau: Caveau is the fast, easy and affordable way to protect personal data, card-not-present purchases and bookings by eliminating the need to manually handle information through voice, email and faxes. Our comprehensive software platform helps maintain PCI-DSS compliance and reduces risks associated with GDPR. Caveau will lock down the security of your client data and financial transactions and protect your reputation, allowing you to focus on growing your business. In This Episode, Brian Reveals … * What GDPR is, what it means to you as a citizen – good and bad, and the things that hoteliers need to worry about. * What to do if you determine you’ve been compromised, including first determining what type of data were included, how much data, how sensitive that data is, and some best practices around timely notification of a breach. * The kinds of fines can you expect if you’ve been compromised, who is responsible, and some of the other consequences, e.g. your reputation, at risk. * Some of the typical non-GDPR compliant mistakes hotel professionals make, and Brian gives some examples of what a modern/secure transaction look like. Brian and his team prepared a free download for the listeners: “Getting a Grip on GDPR … Before It’s Too Late.” This informative document includes What You Need to Know About GDPR, 7 Fundamental Principles of Safe Processing of Personal Data, and Managing and Maintaining GDPR With Caveau. Download the FREE Caveau Guide Getting a Grip on GDPR … Before It’s Too Late. Resources & Links Mentioned in this episode: * 165 | Monetize Room Downtime and Improve Guest Experiences with Yannis Moati * Free Download: Getting a Grip on GDPR … Before It’s Too Late Brian Dass * Email: brian@caveau.io * LinkedIn * WhatsApp: +1 917-681-4627 Caveau * Website * Twitter * LinkedIn

Caveau co-founder and CEO, Brian Dass, is a highly accomplished travel executive and entrepreneur widely recognized as one of the leading pioneers in the hospitality e-commerce and digital reservation industry. In his more than 20-year career, Brian has launched multiple online hospitality technology and marketing firms including Timeless Hospitality (acquired by TravelClick) and Open Hospitality read more

Andrew Gardella is chiropractor who has worked as an Access Consciousness facilitator since 2011. He graduated from school Magna Cum Lade with BAs in Biology, Psychology, Cognitive Science and then received a Doctor of Chiropractic from Palmer College of Chiropractic. Along with various chiropractic techniques, Dr Andrew also studied BodyTalk and is a certified practitioner. Since he was young, he has bought items from flea markets and sold them to generate more income, and this has evolved into buying and selling antiques alongside his Access Consciousness work. He realized some years ago that whether you have money or not is a choice, and since discovering this, has never looked back financially. He is now a certified Right Riches for You facilitator, a specialty program of Access Consciousness. He loves teaching others how they can make the choice to be in a better financial situation too. In This Episode, Andrew Reveals … * What Right Riches are, and why you DON’T want money. * What’s really stopping us from being wealthy, how to uncover limiting beliefs, and what you can do to overcome them. * That financial insecurity is really about the fear of financial insecurity, and Andrew reveals some strategies for working through it. * How to manifest what we truly desire in our lives, how to discover possibilities that we’re not seeing, and open ourselves up to the many possibilities for the Universe to deliver it. Resources & Links * Andrew on LinkedIn * Andrew’s Website * Access Consciousness Website

Andrew Gardella is chiropractor who has worked as an Access Consciousness facilitator since 2011. He graduated from school Magna Cum Lade with BAs in Biology, Psychology, Cognitive Science and then received a Doctor of Chiropractic from Palmer College of Chiropractic. Along with various chiropractic techniques, Dr Andrew also studied BodyTalk and is a certified practitioner. read more

Quentin McElveen is a graduate of the University of South Carolina, and holds a B.S. degree in Hospitality Management. He is a passionate Hotel Operations Manager who has excelled in several positions within full-service and select-service hotels. He believes that employee empowerment and communication is important to the success of hotels. As Quentin thrives in read more

Quentin McElveen is a graduate of the University of South Carolina, and holds a B.S. degree in Hospitality Management. He is a passionate Hotel Operations Manager who has excelled in several positions within full-service and select-service hotels. He believes that employee empowerment and communication is important to the success of hotels. As Quentin thrives in his career, he often encourages others to think big and follow their dreams, despite all challenges. Quentin’s dream is to become an owner of hotels. In This Episode, Quentin Reveals … * His hospitality journey and why he chose hospitality as a career. * A couple fun strategies he uses to create what he calls a moment of truth with a guest. * A time he dealt with a difficult guest, and what he did to make it right. * How he establishes a good connection with his team, how he handled a difficult employee one time, and what he’s done to overcome labor challenges in his market. * Some actionable advice for college students looking to pursue a career in the hotel industry. Resources & Links Quentin McElveen * Email: mcelveeq@gmail.com * LinkedIn * Phone: +1 (843) 992-4320

Yannis Moati is CEO & Founder of Hotels By Day, the premier provider of day-stay hotel spaces in the United States. Yannis has nearly two decades of experience in travel, from guiding tours in Europe at a young age, to co-founding an exotic travel agency, to directing a New York-based global tour operator company. Having read more

Yannis Moati is CEO & Founder of Hotels By Day, the premier provider of day-stay hotel spaces in the United States. Yannis has nearly two decades of experience in travel, from guiding tours in Europe at a young age, to co-founding an exotic travel agency, to directing a New York-based global tour operator company. Having witnessed first-hand the important customer behavioral shifts of the ‘on-demand’ economy, Yannis realized that something could be done in boosting hotel revenues by selling un-committed inventory for the day. And that’s the vision behind Hotels by Day – an innovative solution for both guests and hotels to seamlessly process & monetize flexible room inventory. Priced at a discount from a typical overnight, rooms booked on HotelsByDay give their guests flexibility, comfort, and a space of their own—by day, with all the amenities of a hotel, so their guests can relax, recharge & be productive anywhere. In This Episode, Yannis Reveals … * The vision behind Hotels By Day, the problem they’re solving and who they serve. * How the service works, from hoteliers signing up for the HBD channel, to guests booking a day-stay. * We talk about some of the common objections hoteliers have to offering day rates, including whether or not Brand will approve selling day rooms, whether rate parity is an issue, and whether or not offering day rates could attract the wrong type of business or clientele. * And, you know I’m going to ask the cost for their service and whether there are any contracts to sign. The Hotels By Day team prepared a free 11-page download for listeners that want to learn more about this valuable channel. To get your copy, click here to download the free guide. Hotels by Day Download the FREE 11-Page Guide Resources & Links Yannis Moati * Email: yannis@hotelsbyday.com * LinkedIn Hotels By Day * Website * Facebook * Twitter * LinkedIn * Google+ * Instagram * YouTube