InspireCast Customer Experience Podcast
Summary: The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
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- Artist: Quadient - Mirza Baig
- Copyright: All rights reserved
Podcasts:
In part 2 - we move the discussion forward and learn from Steven on how a brand can better understand their customer outside of a typical NPS or CSAT score, plus touch upon the red hot FinTech space and key takeaways on piloting a successful CX pilot program. Make sure to include this on your business playlist - the InspireCast series with your host Mirza Baig focuses on all things Customer Experience for leading brands.
In this session of the InspireCast for Business and Brands - we talk with Steven Keith, Founder of CX Pilots (@cx_pilots ) and his experiences with implementing a CX framework across an enterprise bank as "small delicate interventions" – baby steps – small wins which lead to employee engagement and inter-organizational awareness of the CX pilot program. A must listen for any brand or business that needs to understand how to successfully execute an enterprise-wide customer experience program. Part One of Two within the ongoing InspireCast playlist, with your host Mirza Baig.
Can banks keep pace with the expectations of today's digital and mobile customer? With the press highlighting the current wave of FinTech darlings - can traditional banks so mired in legacy systems, compete with these start-ups? An in-depth discussion with banking customer communications management expert Antoine Hemon-Laurens and host Mirza Baig on how digital transformation is effecting the financial services sector... a must listen for anyone in the FIS space.
The wrap-up podcast session on customer experience, with your hosts, Annette Franz, CX expert and co-host, Mirza Baig discuss whom within the business would own and execute a customer journey map, what KPIs are used and how often should the map be updated? Customers are the life-blood of any business or brand - so make this podcast a must-listen to finish off this series on customer experience.
In this second episode of the InspireCast - CX expert, Annette Franz and co-host Mirza Baig further explore the importance of focusing on the Customer Experience and introduce a new concept - Customer Journey Mapping: challenges plus best practices. If you're part of a business that relies on customers (and what business isn't?) then this 2nd podcast is a surefire playlist favourite.
CX expert & mentor, Annette Franz co-hosts the first session of the InspireCast podcast with anchor Mirza Baig on the reason customer experience is THE brand differentiator for leading companies, explains the keys to designing a great customer experience plus oultines the risks of not creating a customer journey map for the business. If you want to truly engage your customers - then this podcast series is a must-listen.
