Summary: In this session of the InspireCast for Business and Brands - we talk with Steven Keith, Founder of CX Pilots (@cx_pilots ) and his experiences with implementing a CX framework across an enterprise bank as "small delicate interventions" – baby steps – small wins which lead to employee engagement and inter-organizational awareness of the CX pilot program. A must listen for any brand or business that needs to understand how to successfully execute an enterprise-wide customer experience program. Part One of Two within the ongoing InspireCast playlist, with your host Mirza Baig.
