Accelerate Your Business Growth

We are thrilled to welcome Tameka Taylor of Compass Consulting Services for the first segment of the show. Tameka L. Taylor, Ph.D. is a partner and consultant of Compass Consulting Services, LLC located in Cleveland, Ohio. Prior to this, she worked at The Diversity Center of Northeast Ohio (formerly NCCJ) where she served the organization for almost 14 years and for the last several years as Vice President & Director of Leadership Development. She earned her undergraduate degree from Baldwin-Wallace College, her Masters Degrees from Bowling Green State University, and her Ph.D. from Kent State University. Currently, she is involved in several community related diversity committees, organizations, and initiatives. She’s also the proud Mother of high school student Andre’. Tameka will be speaking with us about the value of effective communication in business. As she says, “As a small business owner, communication is an important part of effectively running a business.” For our second segment we are fortunate to have Dr. Dick Dawson, PhD joining us. Dick is a expert in the field of retirement and careers. He works with organizations and Fortune 500 companies helping them navigate this new economic climate as it pertains to their employees. Did will be talking with us about the Boomer Marketplace, understanding and working a 79 million person market. You don’t want to miss this insightful conversation!

Today's show brings us Lauren Burnett of the Center for Inner Quality and Colly Graham of Salesxcellence. Lauren will be speaking with us about how to increase the value of the customer service experience. Lauren is the president of the Center for Inner Quality. She has provided professional development workshops for leaders and staff for over 25 years. A certified emotional intelligence facilitator and business coach, Lauren serves public and private sectors with programming that includes her own VOICE model for customer service, phone etiquette and call management, leadership, communication, professionalism, workplace attitudes and team work. For our second segment we will be speaking with Colly Graham about cold calling. Many people resist cold calling seeking other ways to engage with prospects. Without a strategy and a plan cold calling is doomed to failure – learn what to do before the call – learn how to warm up your cold call, create a rapport with gatekeepers who will help you reach your prospect, get out of voicemail jail. Colly brings over thirty-five years of practical sales experience and an ability to empathize with sales people to his business. A licensed practitioner of NLP Colly trained with Richard Bandler in 1998. When he entered the field of sales, back in 1969, his lack of knowledge of any selling skills propelled Colly set a goal, to one day, start his own training company. Colly took to heart all that he learned about the sales process and continued to succeed at the art of sales. As his career in sales progressed he became a sales manager, group sales and marketing manager and was responsible for a large sales team consisting of field sales managers, field sales people and a proactive Telesales department. He set up Graham Associates in 1996 (now known as salesxcellence) Since then Colly has trained over 1,000 companies! Colly Graham is also a Fellow of the Institute of Sales and Marketing.

Sales is something that when done correctly will be very successful. Unfortunately, there are some things people do that are not in their best interest. During this show we review some specific Dos and Don'ts of the sales process. From prospecting to follow up, from networking to communicating effectively, we cover it all.

Today's show is sponsored by WIN - Women in Networking. WIN, Women In Networking, is an organization that empowers female professionals. Networking, growth, resources, and community service are the foundations of WIN. WIN believes in building business by building relationships. www.wincleveland.org Our first guest is Maia Beatty, founder of Maia Beatty & Associates, a professional development company in Akron, Ohio. With Maia's guidance we will be exploring the value of power presence as well as the structure of it. Bet you didn't know there were 3 beliefs, 3 abilities, and 3 actions associated with Powerful Presence, now did you? Me either! But we're going to learn all about it. Then we will be joined by Lisa Ryan. Lisa is the Founder of Appreciation Strategies, a multifaceted company that promotes the benefits of gratitude. Lisa will be sharing three simple strategies for incorporating gratitude into your business and your life.

Anita Campbell, CEO and Editor-in-Chief of Small Business Trends (http://smallbiztrends.com) will join host Diane Helbig to discuss what to do if you are starting out today to maximize the value of your website.