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Inside Intercom show

Inside Intercom

Summary: On Inside Intercom you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

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Podcasts:

 Rewind: Matt Rogers on scaling your SaaS business | File Type: audio/mpeg | Duration: 00:31:37

Matt Rogers of Twilio and formerly Google offers his opinion on the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market.

 Rewind: Coda’s Shishir Mehrotra on rethinking docs from scratch | File Type: audio/mpeg | Duration: 00:35:36

Coda CEO and co-founder Shishir Mehrotra reveals how he and his team have set out to reimagine documents, spreadsheets, and apps for the future, rather than relying on models from the past.

 Celebrating Pride: Being out while the world is in | File Type: audio/mpeg | Duration: 00:20:26

To mark Pride this year, we’ve interviewed a few of our LGBTI+ teammates to hear their reflections on being out while everyone is in.

 How Intercom is preparing for a return to the office | File Type: audio/mpeg | Duration: 00:28:17

Our Workplace Experience team walk us through the process of creating a safe space for everyone – from desk arrangements to air quality – and what the future of work will look like as we adapt to the new normal.

 Rewind: Guru's Rick Nucci on using automation to scale your customer experience | File Type: audio/mpeg | Duration: 00:33:11

Guru's Rick Nucci on using automation to scale your customer experience.

 Intercom on Product: Accelerating your strategy after COVID-19 | File Type: audio/mpeg | Duration: 00:35:20

Des Traynor and Paul Adams discuss how you can accelerate your strategy after COVID-19.

 Rewind: Lean UX author Jeff Gothelf on why design must have a seat at the table | File Type: audio/mpeg | Duration: 00:29:05

We revisit our conversation with author Jeff Gothelf in which he tells us all about agile processes, design DNA, and enthusiastic skepticism.

 Conversations with friends: 6 highlights from behind the mic | File Type: audio/mpeg | Duration: 00:47:51

As our podcast producer Dee Reddy hangs up her headphones, we take a look back at some of her favorite episodes.

 Gong’s Linda Lin on customer success strategies for moving upmarket | File Type: audio/mpeg | Duration: 00:35:30

Gong's Linda Lin chats to Intercom's Dee Reddy

 Rewind: Close.com’s Steli Efti on balancing competition and collaboration in sales | File Type: audio/mpeg | Duration: 00:35:20

Steli Efti chats to Intercom's Ciaran Nolan.

 360Learning’s Joei Chan on embracing innovation as a content marketer | File Type: audio/mpeg | Duration: 00:29:41

360Learning's Director of Content Joei Chan chats to Intercom's Dee Reddy

 Calm’s Will Larson on how to build a technical leadership career | File Type: audio/mpeg | Duration: 00:38:16

Calm’s Will Larson chats to Intercom's Brian Scanlan about the road beyond Senior engineer.

 MadKudu’s Francis Brero on how AI can boost conversational support | File Type: audio/mpeg | Duration: 00:41:35

MadKudu co-founder Francis Brero chats to Dee Reddy.

 Cliniko founder Joel Friedlaender on bringing digital transformation to healthcare | File Type: audio/mpeg | Duration: 00:27:12

Cliniko founder Joel Friedlaender chat to Intercom's Dee Reddy.

 Wikimedia Foundation COO Janeen Uzzell on future-proofing history | File Type: audio/mpeg | Duration: 00:46:06

Wikimedia Foundation COO Janeen Uzzell chats to Intercom's Dee Reddy

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