Digital Podcast
Inside Intercom show

Inside Intercom

Summary: On Inside Intercom you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

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Podcasts:

 8′46″ | File Type: audio/mpeg | Duration: 00:10:21

Inside Intercom takes a pause to reflect, learn and listen.

 Jonathan Anguelov on Aircall’s $65 million Series C success and the future of the phone call | File Type: audio/mpeg | Duration: 00:30:48

Catherine Brodigan (Intercom, EMEA Partner Manager) chats to Aircall's Jonathan Anguelov (COO and Co-Founder)

 Ryan Steinberg on fostering empathetic automation | File Type: audio/mpeg | Duration: 00:32:22

Kaitlin Pettersen (Global Customer Support Director) chats to Ryan Steinberg (Head of Global Support Operations)

 H.O.M.E: Entertainment - when all the world's a stage | File Type: audio/mpeg | Duration: 00:49:18

The final instalment in our four-part podcast series exploring our "new normal". With life lived entirely in the home - what's happening in the worlds of culture and entertainment.

 Intercom on Product: Understanding your customer is key to good product judgment | File Type: audio/mpeg | Duration: 00:32:00

Des Traynor and Paul Adams return with episode 10 of Intercom on Product.

 H.O.M.E: Market - when this little piggy stayed home | File Type: audio/mpeg | Duration: 00:45:30

Part three of our four-part podcast series exploring our "new normal". With life lived entirely in the home - how is e-commerce being affected.

 H.O.M.E: Off the clock - love, laughter, and life through a lens | File Type: audio/mpeg | Duration: 00:49:11

Part two of our four-part podcast series exploring our "new normal". With life lived entirely in the home - how are people socialising and staying in touch?

 H.O.M.E: Health and wellness in the great indoors | File Type: audio/mpeg | Duration: 00:44:05

Part one of our four-part podcast series exploring our 'new normal' - with life lived entirely in the home.

 Revisiting Wootric’s Deepa Subramanian thoughts on measuring the voice of the customer | File Type: audio/mpeg | Duration: 00:25:42

We hear about he importance of measuring the voice of the customer and how to do it.

 Navigating the surge: A customer support roundtable | File Type: audio/mpeg | Duration: 00:36:47

Dee Reddy chats to Intercom's support leaders to hear how they're dealing with the surge of support requests.

 The SaaS response - how our peers are responding to COVID-19 | File Type: audio/mpeg | Duration: 00:23:43

A look at the wider SaaS community to see how everyone is coping with the current global situation.

 Working together while apart - a remote roundtable | File Type: audio/mpeg | Duration: 00:34:16

A panel discussion about the highs and lows of remote working - recorded remotely of course.

 Bailey Richardson on fostering community creatively in a crisis | File Type: audio/mpeg | Duration: 00:34:35

Dee Reddy chats to Bailey Richardson about why online communities are now more important than ever.

 Shep Hyken on fostering the cult of the customer | File Type: audio/mpeg | Duration: 00:33:02

Customer service expert Shep Hyken chats to Intercom's Senior Director of Product Marketing Ali Biggs

 The remote rundown: Tips from the experts | File Type: audio/mpeg | Duration: 00:20:31

In this very special bonus episode we bring you some of the best remote working insights shared by our guests over the years.

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