Inside Intercom show

Inside Intercom

Summary: On Inside Intercom you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

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Podcasts:

 Solving the customer success equation: Nick Mehta on delivering value at scale | File Type: audio/mpeg | Duration: 00:34:19

Intercom's Kaitlin Pettersen chats to Gainsight CEO Nick Mehta about solving the CS equation.

 Built for You E02: Making of Series | File Type: audio/mpeg | Duration: 00:36:11

Our second episode of Built For You looking at how customer feedback became Series, one of our biggest launches to date.

 S.H.O.P. Part 4: Present | File Type: audio/mpeg | Duration: 01:01:12

This week in the final episode of S.H.O.P. we’re looking at how this year’s holiday Present shopping could change retail forever.

 S.H.O.P. Part 3: Online | File Type: audio/mpeg | Duration: 00:45:12

In part 3 of S.H.O.P., we explore the tools and tech stacks online retailers use.

 S.H.O.P. Part 2: Habits | File Type: audio/mpeg | Duration: 00:47:56

Episode two of S.H.O.P., our new series examining the changes in retail and commerce. We find out how changing habits are transforming the retail landscape.

 S.H.O.P. Part 1: Store | File Type: audio/mpeg | Duration: 00:55:52

Episode one of S.H.O.P., our new series examining the changes in retail and commerce. We find out what's in store for the store.

 Reflecting on the Intercom journey - Karen Peacock and Des Traynor in conversation | File Type: audio/mpeg | Duration: 00:57:42

Karen Peacock (Intercom CEO) chats to Des Traynor (co-founder).

 Nate Brown on why proactive CX is the next competitive battleground | File Type: audio/mpeg | Duration: 00:33:04

Dee Reddy chats to CX Accelerator's Nate Brown.

 Bob Moesta on unleashing your sales superpower | File Type: audio/mpeg | Duration: 00:51:02

Des Traynor chats to Bob Moesta on his latest book "Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress."

 Bought-in and paid for: how Atlassian bridge the gap from freemium to enterprise sales | File Type: audio/mpeg | Duration: 00:31:35

Dee Reddy chats to Atlassian's Kristen Habacht to find out how freemium can drive enterprise sales.

 Intercom on Product: One for the roadmap | File Type: audio/mpeg | Duration: 00:38:16

Des Traynor and Paul Adams discuss roadmapping in episode 12 of Intercom on Product.

 Scale with Shane Murphy-Reuter and Brian Halligan at INBOUND | File Type: audio/mpeg | Duration: 00:34:25

On this episode of Scale by Intercom, join Shane Murphy-Reuter, SVP of Marketing at Intercom, as he interviews Brian Halligan, CEO and co-founder of HubSpot, about the importance of conversational relationships and how they can drive business growth.

 Blind co-founder Kyum Kim on the hidden power of anonymity | File Type: audio/mpeg | Duration: 00:36:10

Blind co-founder Kyum kim chats to Dee Reddy about the power of anonymity.

 The appliance of science: Mark Roberge’s formula for scaling | File Type: audio/mpeg | Duration: 00:39:15

Mark Roberge talks to Intercom's Kate O'Hanlon about the science behind scaling

 Built for You: How customer feedback informs what we ship | File Type: audio/mpeg | Duration: 00:32:01

A panel discussion looking at how the R+D team utilize customer feedback.

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