Critical Enterprise Architecture netcast

What do I do if my company uses me as a solution architect and not as an enterprise architect? In this episode I will concentrate on an issue that is key to many listeners who want their company to use them as enterprise architects for what they were employed (or maybe not), while the reality looks different. The technique here is not convince your boss of a job title swap or a dictate, but how you can achieve this solely by thought leadership

In this episode we will do the second and last instalment on the Customer contact to resolution Level 0 process In-House Repair Inventory Management In-House Repair Processing Loan Management Service Confirmation Processing Logistics Integration Quality Management Integration In-House Repair Analytics Case Management Case Processing Change Request Management Service Confirmation Processing Activity Processing Supporting Processes Case Management Analytics Warranty Management Customer and Vendor Warranty Product and Warranty Registration Warranty Determination Warranty Claim Processing Warranty Analysis

In this very short episode I will lock at the natural career development of an enterprise architect. Additional I look at the difference of a CTO vs. an architecture Manager vs. a chief architect

In this episode we will concentrate on the next Level 1 processes of the Customer contact to resolution Level 0 process Service Contract Management Service Agreement Service Contract Quotation Processing Service Contract Processing Usage Based Contract Management Service Level Management Value and Quantity Contracts Contract Determination Service Plan Processing Service Contract Analytics Complaints Returns Knowledge Management Complaints Processing Returns Processing Follow-Up Processes Recall Management Warehouse Management Integration Logistics Integration Financial Integration Complaints and Returns Analytics

In the forth and final part we will concentrate on: Directory Transaction Processing System management The topics that I will discuss are: The Technology Capacity sizing SLM SLA Availability Continuity Management Information Security Supplier Management

In todays episode we will finally start with the second Level 0 process. But before I do so I will explain why I am doing this netcast and why I will remain explaining the very basics in enterprise architecture for such a long time and not getting on with the frameworks as all other blogs are doing. In todays part we will start with the Customer contact to resolution Level 0 process that is usually also called the Service Management process. In this episode we will on cover one Level 1 process with all its Level 2 processes. Service Order Management Service Order Quotation Service Order Processes Service Employee Resource Planning Service Confirmation Processing Product Service Letter Processing Logistics Integration Processes Service Order Analytics

In the third part we will concentrate on: Graphics, Audio Video Data Management Data Interchange User Interface The topics that I will discuss are: The Technology Capacity sizing SLM SLA Availability Continuity Management Information Security Supplier Management

In todays episode we will follow the Level 0 process "hire 2 retire" with the next Level 1 processes: Performance Management Performance Review Progression management 360 Feedback ESS/MSS Workforce Management Employee master data management Leave management Visa processing Time and attendance ESS/MSS Separation Management Data management Clearance Exit interview

In the second part we will concentrate on: Operation System Application Programming Work flow The topicss that I will discuss are: The Technology Capacity sizing SLM SLA Availability Continuity Management Information Security Supplier Management

In todays episode we will follow the Level 0 process "hire 2 retire" with the next Level 1 process: Compensation Management Payroll Compensation review Stock and benefit in kind Bonus plan administration ESS/MSS

If we are looking critical on Enterprise Architecture we may also look at Enterprise Architects that may not be a credit to our profession. For this I came up with some candidates, which I will call Enterprise Architect Anti-Pattern: The Blue Sky thinker The pretender The application architect how looks for a new tittle The unimaginative non-critical thinker or the enterprise architect by implication I will then talk about the types of these Anti-Patterns and the Refactoring for all these types.

In todays episode we will follow the Level 0 process "hire 2 retire" with the next two Level 1 processes: Training and Development Needs analysis Administration Material creation Benefits Administration Health welfare (incl. Annual Enrolment, Research, Processing) Defined Benefits Defined Contributions Finance Administration ESS/MSS

Obviously enterprise architecture should be done by enterprise architects, but there are choices: Permanent staff Contractors Consultants Outsourced Enterprise Architects I will discuss all the benefits and negatives of these groups in a a hopeful critical way (given that I belong to the second group myself)? After this I will then actually look at how a good interview of an enterprise architect should be conducted and what to ask for

Business Architecture – Enterprise Architecture view on the most common standard processes Before we look at the processes I will just point out how standard processes are relating back on enterprise architecture. Additional I will also look at the notion of “vanilla” implementation and their fundamental strength and contrast to enterprise architecture. The processes that I am discussing in this series of netcasts are ones that I personally implemented, so any suggestions on other in a kind of netcast via Skype is welcome. Level 0 of the processes I am going to discuss are: Customer contact to resolution Plan to Produce Campaign to sale Marketing Resource Management Sales Record-to-Report (R2R) Source To Pay (Procure to Pay) Supplier Management Quote To Cash Compliance Financial Planning Analysis (FPA) Hire-to-Retire Cooperate Services Global Trade Supply Chain Order to ship IS Specific Standard Business Processes For each of the processes I will then come up with all the Level 2 and Level 3 Processes and discuss them according to their impact on enterprise architecture. In the first part we will start with the Hire to Retire process and only look at the first level 1 process Recruitment and Selection Sourcing Resumes Screening Offer closure New hire integration Compliance Self Service

Some may think he/she needs to be a guru in all technical. However in critical light I will argue that he/she needs to know only the basics, but what are the basics? Technology knowledge for the enterprise architects is not product knowledge. So enterprise architecture is a bit like cooking, where you have the main ingredients (I will call them the technology areas ) and the main techniques such as cocking or frying. In the podcast I will then somehow describe the basics on each ingredient and how the techniques apply. So for enterprise architecture the main ingredients (technology areas) are: Hardware                              (Part 1) Network (Part 1) Operation System Application Programming Work flow Graphics, Audio Video Data Interchange User Interface Directory Transaction Processing Software Engineering The techniques that I will discuss are: The Technology Capacity sizing SLM SLA Availability Continuity Management Information Security Supplier Management