Summary: In todays episode we will finally start with the second Level 0 process. But before I do so I will explain why I am doing this netcast and why I will remain explaining the very basics in enterprise architecture for such a long time and not getting on with the frameworks as all other blogs are doing. In todays part we will start with the Customer contact to resolution Level 0 process that is usually also called the Service Management process. In this episode we will on cover one Level 1 process with all its Level 2 processes. Service Order Management Service Order Quotation Service Order Processes Service Employee Resource Planning Service Confirmation Processing Product Service Letter Processing Logistics Integration Processes Service Order Analytics
