CIO Talk Radio

Guest: Todd Walter Title: Chief Technical Officer, R&D, Teradata (a division of NCR) Guest: Wayne Eckerson Title: Director of Research, The Data Warehousing Institute Guest: Irving Tyler Title: Vice President P & CIO, Quaker Chemical Corporation Organizations spend millions of dollars on business intelligence solutions. ROI depends on how we exploit the data and transaction patterns made available.

Guest: Todd Walter Title: Chief Technical Officer, R&D, Teradata (a division of NCR) Guest: Wayne Eckerson Title: Director of Research, The Data Warehousing Institute Guest: Irving Tyler Title: Vice President P & CIO, Quaker Chemical Corporation Organizations spend millions of dollars on business intelligence solutions. ROI depends on how we exploit the data and transaction patterns made available.

Guest: Andrés Carvallo Title: Chief Information Officer, Austin Energy While the advent of wireless applications has brought information at our fingertips, does it really make our business management any efficient or effective?

Guest: Sandra Hofmann Title: Chief Information Officer, MAPICS Guest: Michelle Cassin Title: Executive Director, ITG Internal Business Services, Health Care Service Corporation With IT becoming mission critical for almost every organization and with increase in reliance on outsourcing relationships, the key to getting best deals on IT products and services is to have great relationships and high level of trust. Easier said than done, what does it take to identify and maintain partner like vendor relationships?

Guest: Gary Beach Title: Group Publisher, CXO Media, Inc. Guest: Dr. Howard A. Rubin Title: Senior Gartner Advisor, Professor Emeritus of Computer Science at Hunter College of the City University of New York, former Nolan Norton Research Fellow Guest: Barbara Gomolski Title: Research Vice President, Gartner At one end every penny spent on IT has to be justified and is closely watched. On the other, technology is supposed to deliver miraculous results in overall cost savings in operations and business process optimization while juggling with ever changing business priorities. In such complex scenario, how do we budget for IT effectively and what spending patterns prevail?

Guest: Frank Schlier Title: Vice President and distinguished analyst, Gartner Research Guest: Mike Dunham Title: Vice President and distinguished analyst, Gartner Research Guest: Eliot Christian Title: Federal Geographic Data Committee and U.S. Geological Survey With IT in organizations becoming more than complex and service oriented, change is required in the way we comprehend enterprise architecture, strategic value we place on it and the resources we deploy in terms of dollars and people to build and maintain it.

Guest: Esteban Kolsky Title: Principal Analyst and Research Director, Gartner Research Guest: Mark Angel Title: Chief Technology Officer, Serviceware/Kanisa Guest: Tim Eager Title: Chief Technology Officer, Inquira There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience?

Guest: Reid Paul Title: Editor-In-Chief, Hospitality Technology Magazine Guest: Prakash V. Shukla Title: Senior VP - Technology and CIO, Indian Hotels Company Ltd (Taj Hotels) In hospitality industry, it takes a lot to please customers and have them keep coming back. What what does it take to always deliver the best while lowering the cost of operations, and how IT can be leveraged to attain this seemingly impossible goal?

Guest: Don LeClaire Title: Senior VP of Development, Office of the CTO, Computer Associates Guest: Louie Gasparini Title: CTO - Passmark Security and Former CIO/VP IT & Engineering, Excite@Home Whether it is theft or an employee scraping off pennies out of transactions and transferring to their checking accounts, technology can play detective by recognizing patterns that can lead to proactive fraud detection. Are there any strings attached to this claim? We all know that thieves are always ahead of the cops!

Guest: Gail Homberg Title: Chief Information Officer, Bally Total Fitness Guest: Bruce Stewart Title: Senior Vice President and Director - Executive Services, Meta Group, Inc. No longer can and should the IT crew in an organization implement a technology application and assume their responsibility is over. They need to make sure that the initiative brought about positive change for the business. Similarly, executive management should also recognize the potential of IT driving a business change and support it.

Guest: Gail Homberg Title: Chief Information Officer, Bally Total Fitness Guest: Bruce Stewart Title: Senior Vice President and Director - Executive Services, Meta Group, Inc. No longer can and should the IT crew in an organization implement a technology application and assume their responsibility is over. They need to make sure that the initiative brought about positive change for the business. Similarly, executive management should also recognize the potential of IT driving a business change and support it.

Guest: Patrick E. Moroney Title: SVP/CIO HealthCare Service Corporation, BlueCross BlueShield of Illinois, Texas, New Mexico Guest: Ergin Uskup Title: SVP - MIS and CIO (Retired), United Stationers Inc. Guest: David Brown Title: Former Global Information Officers Practice Lead - Russell Reynolds Associates and Founding Partner - Blackbird Partners Today's CIO almost needs to be a superhuman as the expectations are such. This transition from a technology executive needs to start early in the career. What does it take to identify a potential CIO candidate and groom him/her to taken on the challenge?

Guest: Hillard M. Sterling Title: Partner, Freeborn & Peters Guest: Joseph Norton Title: Ex-CTO, McDonalds Corporation Guest: Charlie Troxel Title: CTO, Chicago Mercantile Exchange Success for an IT project requires careful planning and immaculate execution. In addition, it also requires having the necessary legal safeguards in place. What project management and legal issues could crop up in a given project and how can we deal with them?

Guest: Andrew London Title: Sr. VP of PMO, Operation and Change Management, Information Resources, Inc. Sarbanes Oxley compliance is here to stay. What are organizations doing to not only get the first time certification but also monitor ongoing compliance status? How does IT help here?

Guest: Jeanne Baker Title: Vice President of Technology - Sterling Commerce & Chairman of the Board - BPMI.org Organizations, both large and small, can benefit from standards for process modeling, process execution and process choreography. These standards would allow companies to communicate with trusted partners, to create a repeatable, scalable, multi-player method of doing business. How can BPM help here?