CIO Talk Radio

Guest: David Cannon Title: President, itSMF USA Board. Co-author, Service Operation book for ITIL v3. ITSM Practice Principal, HP Guest: Sharon Taylor Title: Chief Architect, ITIL and ITIL Refresh. Chair, itSMF International Publications Executive Committee Guest: Ivor Macfarlane Title: Director of Publication and ITSM Development, itSMF International Board. Co-author, ITIL Refresh Guest: Sheila Bridge Title: Director, IT Operational Controls, Lucent Technologies While organizations are still grappling with adoption of ITIL we are now looking at ITIL Refresh i.e. Version 3. The current version of ITIL (Version 2) defines the HOWs related to managing, measuring, and improving service management but does not provide the actionable steps. The claim is that ITIL Refresh will fill the gaps. Will ITIL Refresh really be a dream come true?

Guest: Sheleen Quish Title: SVP of HR and IT, Ameristar Casinos, Inc. Guest: Mark Brown Title: Director, Management Communication Center, Fuqua School of Business, Duke University While we are busy handling compliance and integration issues, communication among IT workers, between IT and other departments, IT and end customers, etc. is equally important and usually the weakest link preventing IT from delivering at its full potential.

Guest: Malcolm Fry Title: Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software Guest: John P. Gillispie Title: COO, Iowa's Information Technology Enterprise Office, CIO, State of Iowa, Former President of NASCIO More and more US companies have been adopting ITIL best practices in combination with 6 Sigma, CoBIT and other existing frameworks. Is ITIL really delivering on its promises?

Guest: Steve Bandrowczak Title: Chief Information Officer (CIO), Nortel Networks Guest: Phil Laplante Title: Professor-Penn State University, CTO-Eastern Technology Council, and Founding Member-The CIO Institute Guest: Thornton May Title: IT Futurist & Dean of the IT Leadership Academy With constant pressure to deliver "more with less", not only the IT leaders but the whole IT organization needs to join hands and get creative, get unconventional, and break the norms with a sole purpose of making the business successful. How do we build such a maverick IT team?

Guest: Catherine Boivie Title: Senior VP, Information Technology, Pacific Blue Cross Guest: Jim Wetherbe Title: Stevenson Chaired Professor of Information Technology, Texas Tech University Guest: Matthew Miszewski Title: CIO, State of Wisconsin Partnering with Vendors, Up/Downstream Value Chain members, or other departments/divisions can successfully can bring multiple benefits to an organization provided it is initiated and maintained carefully. Come to think of it, partnering is no different than dating!

Guest: Kevin Vasconi Title: CIO, Polk Global Automotive & President, RLP Technologies Guest: Joe Lafeir Title: Vice President, RLP Technologies While some treat the concept of 'web 2.0' as hype, the concept has gained enough mass, that it cannot be ignored outright. Meanwhile, software as a service is gaining popularity, while there is also an increasing demand for consumer devices to be integrated with enterprise data. What has your IT leadership done to ensure that your company's departments will be ready when Web 2.0 becomes mainstream?

Guest: Susan Cramm Title: President Valuedance and Former CIO, Taco Bell Corporation Guest: John Baldoni Title: Executive Coach, Leadership Educator/Author A CIO's role is more crucial to organizational success today, than ever before. How well established are performance benchmarks? How can a CIO's ongoing performance be measured effectively?

Guest: Jim Flyzik Title: Chairman, Information Technology Association of America - Homeland Security Committee Guest: Steve Cooper Title: CIO, American Red Cross and Former CIO, Department of Homeland Security The Department of Homeland Security (DHS) is carrying out a monumental task of bringing all federal and state agencies together in terms of its data and applications, thus creating a cohesive force to fight against internal and external threats. Easier said than done, this mega project is extremely complex, will take years of effort and cost billions of dollars. Are we biting off more than we can chew? How are we ensuring that this laudable yet daunting initiative sees the light of successful completion?

Guest: Robert D. Austin Title: Associate Professor, Harvard Business School The ability to juggle multiple IT initiatives is a required qualification for IT leaders. Stepping up to the challenge many IT leaders end up biting more than they can chew or pick the wrong battles. What does it take for an IT leader to pick the right type and right number of IT initiatives thus getting the most out of IT dollars spent? Is it an art or a science?

Guest: Robert Israel Title: CIO, John C. Lincoln Hospitals, Phoenix, Arizona Guest: Brian Chee Title: Senior Contributing Editor, InfoWorld By centralizing the computing assets, we are expecting thin client computing technologies to provide higher uptime, more end user work space, better security, and better manageability. Are these tall claims? Is thin client computing for everyone?

Guest: Dawn C. Meyerriecks Title: SVP, Strategic Technology & Development Operations, AOL Guest: Richard B. Thompson Title: CIO, Maine State Government Middle management plays an important part in the way IT is delivered. They are the lieutenants who help realize the strategies created by the IT leaders while dealing with demanding technology workers. They also have an invaluable knowledge of business as well as how things get done. What are organizations doing to get the most out of the IT middle management?

Guest: Michael B. Koval Title: Senior Vice President and Chief Information Officer, Long and Foster Guest: Peter Cappelli Title: George W. Taylor Professor of Management, The Wharton School and Director of Wharton's Center for Human Resources We always advocate employee retention and attempt to reduce employee turnover since there are significant costs attached to it. However, employee turnover may not be all that bad. Continuous infusion of fresh blood, great talent, and employees who hit the ground running may be a better idea vs. continuous training of your “loyal” employees. What can IT leadership do to foster an environment that attracts best talent and discourages or even forces non-performers to leave?

Guest: B. Lee Jones Title: Chief Information Officer, Stratex Networks Guest: Carmi Levy Title: Senior Research Analyst, Info-Tech Research Group IT chargebacks promise better control of IT spending by making users more conscious about their IT resource requests, since it means they will end up paying for those resources. But what works in theory has turned out to be a nightmare in practice. Given that the idea has real merit, how can chargebacks be best implemented to get a real handle on IT costs?

Guest: John F. Schindler Title: CIO, L.D. Kichler Co. Guest: Dave Kamath Title: CIO, IDEX Corporation IT can be used to make an organization more competitive which requires redesign of existing business processes as well as design new processes. However, we need people to buy into these ideas. Thus, as IT leaders, we need to be change agents.

Guest: Andrés Carvallo Title: Chief Information Officer, Austin Energy Delivering IT faster, cheaper, and better may have become the mantra for most organizations. However, this may not be the best choice in all cases. What if the executive management gives you a free hand to spend the required amount of money and take the necessary amount of time to deliver the right solution?