Summary: Guest: Reid Paul Title: Editor-In-Chief, Hospitality Technology Magazine Guest: Prakash V. Shukla Title: Senior VP - Technology and CIO, Indian Hotels Company Ltd (Taj Hotels) In hospitality industry, it takes a lot to please customers and have them keep coming back. What what does it take to always deliver the best while lowering the cost of operations, and how IT can be leveraged to attain this seemingly impossible goal?
