Summary: Guest: Malcolm Fry Title: Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software Guest: John P. Gillispie Title: COO, Iowa's Information Technology Enterprise Office, CIO, State of Iowa, Former President of NASCIO More and more US companies have been adopting ITIL best practices in combination with 6 Sigma, CoBIT and other existing frameworks. Is ITIL really delivering on its promises?
