Engati CX show

Engati CX

Summary: Helping Businesses Achieve Breakthroughs with Innovative Disruption & Conversational AI

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Podcasts:

 From transaction to interaction | Jill Raff on Engati CX | File Type: audio/mpeg | Duration: 24:51

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Jill Raff, ""EX to CX™"" Strategist: Leadership Development | Employee Engagement tells us about the steps can organizations take to deliver Celebrity Customer Experiences™ and how enhancing employee experience play a role in this. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/chatbots-in-education #EngatiCX #digital #CX #employeemanagement #CX #customer 

 Connecting Value With Marketing and CX | Diane Magers On Engati CX | File Type: audio/mpeg | Duration: 24:54

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Diane Magers, Founder and Chief Experience Officer at Experience Catalysts talks about What’s responsible for the development and execution of direct sales, management, and administration and the most effective way to leverage different customer touch points. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #SMEs #customers #brands #customerexperience

 Leveraging the CX feedback cycle | Michelle Bandenhost on Engati CX | File Type: audio/mpeg | Duration: 23:22

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Michelle Bandenhorst, CX Strategy Advisor at Map & Customer Experience and Management Consultant talks about customer centricity and the factors that affect customer perception and the importance in having a VOC- customer feedback mechanism. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #customercentricity #VoC #customerfeedback #customers

 Developing a Voice of the Customer mindset | Alex Genov on Engati CX | File Type: audio/mpeg | Duration: 26:17

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwP...Blog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Alex Genov, Head of Customer Research, Keynote Speaker, Advisor talks to us about the challenges that Market Research is facing in terms of Data management and advanced technology and tells us about the the #1 thing that organizations should do to dramatically improve their CX. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #marketresearch #customerexperience"

 Tackling model drift in Machine Learning | Romina Sharifpour on Engati CX | File Type: audio/mpeg | Duration: 22:29

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Romina Sharifpour, AI/ ML Solutions Architect at Amazon Web Services (AWS) talks about the problems faced because of mainstream machine learning and the concept of model drift and Democratisation. She also throws light on the advancements In deep learning and that has affected everyone who has access to data that leads to increase in competition. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #tech #GPT-3 #machinelearning #democratisation #AI"

 Is employee experience and company culture interdependent? | Kate Nasser on Engati CX | File Type: audio/mpeg | Duration: 37:05

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentKate Nasser, Author, Speaker, Trainer, Coach and Consultant at the The People Skills Coach™talks to us about how the relationship between employee experience and company culture interdependent. She reveals the employee experience trends that will dominate 2021. Kate lays down the pillars of employee experience success and how should organizations craft an Employee Experience strategy around it."" Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/attributes #EngatiCX #digital #CX #businessculture #employeeexperience #EX"

 Handling fake news through AI | Dorothea Baur on Engati CX | File Type: audio/mpeg | Duration: 18:43

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Dorothea Baur, Principal and Owner at the Baur Consulting AG talks about AI’s contribution to the rise of misinformation and fake media and shares how machines affect our behaviours, thinking, and interactions and how we can stay in control of these complex intelligent systems. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/ #EngatiCX #digital #CX #AI #AIethics 

 Computational linguistics: the challenges | Thomas wolf on Engati CX | File Type: audio/mpeg | Duration: 19:08

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Thomas Wolf, Co-founder and CSO at Hugging Face talks to us about what lacks and what can change in Cumputational Linguistics. He tells us why NLP has a very bright future and would be a Global AI term soon. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/  #EngatiCX #digital #CX #technology #NLP #AI

 The 5 I's of Customer Experience | Jim Rembach on Engati CX | File Type: audio/mpeg | Duration: 39:29

"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentJim Rembach, Author, Speaker, Podcaster and Editor in Chief - CX Global Media talks to us about the goals for enhancing customer experience to sustain long term loyalty and gives us 'The 5 I's of Customer Experience'Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/agent-interface https://www.engati.com/glossary/agent-interface #EngatiCX #digital #CX #customerexperience #customerisking

 KPI vs. CPI - Building a holistic CX strategy | Holly Richardson on Engati CX | File Type: audio/mpeg | Duration: 43:17

"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.  https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentHolly Richardson, Digital & Customer Experience Transformation Leader talks to us about what role of technologies like Chatbots and Live chat play in enhancing and improving CX and how this combination of both would best support customer support teams. Holly tells us the difference between digital transformation and digital acceleration and which is harder to strategize and execute.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/contextual-routing #EngatiCX #digital #CX #digitaltransformation #customersupport

 The evolution of consumer behaviour | Rakesh Goel on Engati CX | File Type: audio/mpeg | Duration: 17:12

"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentRakesh Goel, Sr. Director, Capgemini talks about the 3R strategic IT approach, supply chain in health care sector and the importace of cyber securityFollow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #digital #cybersecurity #healthcare #IT #supplychain

 Why you need Customer Success | Kristen Hayer on Engati CX | File Type: audio/mpeg | Duration: 32:23

"https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentKristen Hayer, Founder & CEO of The Success League. talks about how customer Success is relatively the new discipline and why do Businesses Need Customer Success. She talks customer success management and helps us get our away around it effectively.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/chatbot-integrations#KristenHayer #EngatiCX #digital #customersuccess #business #customerrelationships #csm

 The rise of conversational marketing | Jerome Van Der Linden on Engati CX | File Type: audio/mpeg | Duration: 28:43

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Jerome Van Der Linden, CEO and Co-Founder at Bot Implementation Institute gives us the 5 keys in bot development and tells us about the skillsets required for bot development Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/  #EngatiCX #digital #CX #botinnovation #chatbots "

 Experience management 101 | Lou Carbone on Engati Cx | File Type: audio/mpeg | Duration: 45:19

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Lou Carbone, Keynote speaker and Founder, Experience Engineering talks about how we can deliver a true omnichannel experience to our customers and what should businesses keep in mind when designing a memorable customer experience. Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/chatbots-in-education #EngatiCX #digital #omnichannel #customer #customerexperience

 Enhancing algorithms with Explainable AI | Beril Sirmacek on Engati CX | File Type: audio/mpeg | Duration: 21:49

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now. Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content Beril Sirmacek, Assistant Professor at Jönköping University talks about XAI mathematical tools, explainabbe AI and the pitfalls of ML Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/  #EngatiCX #digital #data #ai #digitaltransformation #XAI #technology

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