Lodging Leaders

Micah is a customer service expert, entrepreneur, business leader and author, and a renowned keynote speaker on customer service, the customer experience, corporate culture and building five-star customer service organizations. He is a frequent contributor to forbes.com and the bestselling author of two recent books. In This Episode, We Talk About His new book, The Heart read more

Susan is the CEO of 360 Profit Masters and the host of the Lucrative Leadership Conversations podcast. Her passion is helping business owners and CEOs improve their own clarity, focus and commitment to build more sustainable organizations empowered to make economic liberty a reality. Susan is a member of the Marshall Goldsmith Stakeholder Centered Coaching read more

Susan is the CEO of 360 Profit Masters and the host of the Lucrative Leadership Conversations podcast. Her passion is helping business owners and CEOs improve their own clarity, focus and commitment to build more sustainable organizations empowered to make economic liberty a reality. Susan is a member of the Marshall Goldsmith Stakeholder Centered Coaching read more

Marie S.A. Sorensen AIA NCARB LEED AP is the head of Cambridge, Massachusetts-based Sorensen Partners Architects & Planners, Inc. She is a Design and Technical Architect, Masterplanner, and Interior Designer with experience in hotels, restaurants, and recreational facilities. Sorensen Partners is a commercial firm, serving universities, K-12 educational facilities, corporations, institutions, and government – in read more

Marie S.A. Sorensen AIA NCARB LEED AP is the head of Cambridge, Massachusetts-based Sorensen Partners Architects & Planners, Inc. She is a Design and Technical Architect, Masterplanner, and Interior Designer with experience in hotels, restaurants, and recreational facilities. Sorensen Partners is a commercial firm, serving universities, K-12 educational facilities, corporations, institutions, and government – in read more

Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, read more

Shep is a customer service expert, a keynote speaker and New York Times bestselling business author. He is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, read more

Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property read more

Ryan recently embarked on a career in the hospitality industry after more than 7 years of service in the United States Air Force. He has an optimistic personality mixed with an awesome work ethic, and he’s making some noise in his new position. Ryan currently serves as a front desk agent for a full service franchise property read more

Tim Danyo is a film maker, an educator, and an entrepreneur. His training is in visual communications and has worked on many successful film, documentary, television and web video projects. Based on Missoula, Montana, Tim’s company, Imagination Media, provides video production, editing, and duplication services for Web, TV, commercials, promotional, corporate and training videos. In read more

Tim Danyo is a film maker, an educator, and an entrepreneur. His training is in visual communications and has worked on many successful film, documentary, television and web video projects. Based on Missoula, Montana, Tim’s company, Imagination Media, provides video production, editing, and duplication services for Web, TV, commercials, promotional, corporate and training videos. In read more

David Eisen is editor-in-chief of the Questex Hospitality Group, whose titles include the more-than-a-century-old Hotel Management magazine. His responsibilities include overseeing print and digital direction, and leading content creation for events and conferences under the Questex umbrella. Prior to joining Questex, he was hotel editor at Business Travel News. David has a master’s degree in read more

David Eisen is editor-in-chief of the Questex Hospitality Group, whose titles include the more-than-a-century-old Hotel Management magazine. His responsibilities include overseeing print and digital direction, and leading content creation for events and conferences under the Questex umbrella. Prior to joining Questex, he was hotel editor at Business Travel News. David has a master’s degree in read more

David has been working with Simon Sinek, a world-renowned thought leader and author of the book, Start with Why: How Great Leaders Inspire Everyone to Take Action, since 2009, and he speaks and facilitates workshops inspired by Simon’s simple, yet powerful message. David travels internationally, helping people shift their perceptions about the reason their organizations read more

David has been working with Simon Sinek, a world-renowned thought leader and author of the book, Start with Why: How Great Leaders Inspire Everyone to Take Action, since 2009, and he speaks and facilitates workshops inspired by Simon’s simple, yet powerful message. David travels internationally, helping people shift their perceptions about the reason their organizations read more