CIONET

Geert Van Mol is Chief Digital Officer and board member at Belfius - Bank and insurer used by 30% of Belgian citizens. He has held this position for 4 years and joined the Management Board last year. Belfius is the pioneer in mobile banking in Belgium. Their mobile application has been recognised for its cutting-edge functionality and user experience. Since the banking crisis of 2008 the Bank's leadership was faced with the dilemma of rethinking their values and regaining trust of their customers, which led to the company culture focused on passion, emotion, empathy and cooperation. In this episode of Leadership Deep Dive, Geert Van Mol talks with Hendrik Deckers about obsession with great user experience design, the possible future of digital banking, gradually building the position of Belfius on the difficult job market, choosing between hard skills and cultural fit, and the many surprising lessons he learned through coaching. TABLE OF CONTENTS 00:48 - Introduction 01:30 - Belfius Mobile banking platform 12:40 - How do you see mobile banking evolving in the next 5-10 years? 17:50 - Owning financial data and becoming a bank - case of Facebook and Google 19:40 - Digital car insurance app by Belfius 21:43 - How Digital and IT are organised at Belfius 26:12 - Attracting IT & digital talent 30:55 - Geert's management style 32:35 - From user experience design to emotion design 33:13 - Geert's MBTI profile 38:00 - Geert's plan for the next few years at Belfius 41:50 - The parallels between digital innovation and music 47:02 - Geert's personal mantra 48:10 - Geert's mentors and mentoring goals 51:28 - Advice for future digital leaders 54:38 - The importance of building ecosystems and joining forces locally

In this episode of Leadership Deep Dive, Hendrik Deckers talks to Erwin Verstraelen - Chief Digital and Innovation Officer at Port of Antwerp. Erwin is a finalist of the European CIO Of The Year Awards, nominated for his ambitious large-scale project to turn the Port of Antwerp into a digital open innovation platform - a Partnership ecosystem where new ideas are tested, incubated and applied for business objectives of the Port. Erwin has broad experience in innovation consulting and it translates into many thought-provoking, sometimes brutally honest views on change management, growth and business. He shares his advice for future CIOs who are impatient to get to the top, solid approach to building a company culture, and a lot of insight into personal growth. Table of contents: 0:44 Erwin Verstraelen - Chief Digital and Innovation Officer at Port of Antwerp 1:54 The Port of Antwerp is an Open Innovation Platform. 4:15 Innovation: Why and how; the innovation strategy of the Port of Antwerp 8:35 Creating a culture of innovation 10:15 How do you change a company culture? 14:44 How to change a traditional IT team structure and purpose 19:35 How do you attract people to come and work for the Port of Antwerp? 25:36 Collaborating with the biggest ports in the world and hosting hackatons 28:52 How do you create leaders in your organisation? 32:17 Erwin's most important talent 34:15 His MBTI personality profile: the architect (INTJ) 37:00 How do you approach self-development? 41:40 Mentors in Erwin's life 44:58 "I have a nautical heart" 45:50 Advice to future digital leaders 50:14 Is IT a fullfilling carreer path? 53:19 What technology should we invest in today? 55:00 How do you visualise the Port in 10 years? 57:53 Problems, challenges and opportunities

"No great things are achieved by being realistic" And yet, Charlotte Light, CIO of Channel 4, has achieved quite a lot by pragmatically balancing the expectations of multiple partners, stakeholders and diverse teams. For her transformation of All 4 (Digital TV program at Channel 4), Charlotte was nominated to the #ECOTY Award this year. In this episode of Leadership Deep Dive Charlotte talks with Hendrik Deckers about what she has learned in her career, from IT consulting when she was still studying to become a marine scientist, to her current role as CIO of Channel 4. They talk about challenging limiting beliefs, getting things done, the tangible results of diversity, IT governance and learning from failures - about oneself, other people and business. TABLE OF CONTENTS 01:05 - Charlotte Light - CIO of Channel 4 ECOTY-nominated transformation project: Modernisation of Digital TV platform 09:21 - Agile cooperation with IT suppliers 16:56 - Managing supply and demand of IT services / How IT is organised at Channel 4 22:07 - How business and IT work together at Channel 4 25:17 - Managing shadow IT 28:12 - Charlotte's management and leadership style 31:28 - Charlotte's background / From marine science to IT management 35:40 - The secret to getting things done 47:07 - Charlotte's personality type 52:00 - Developing immunity to criticism and failure 53:23 - Personal mantra and values 55:17 - If you're afraid of something, you just need to go for it 58:15 - Institute of Coding 1:02:00 - How do you attract talent to Channel 4? 1:03:30 - Mentors you've had in your life and lessons you've learned about management and leadership 1:06:05 - On having been lucky in life 1:07:10 - Charlotte's advice for future CIOs 1:11:40 - Managing technological debt

Euronext is the largest stock exchange in continental Europe and developing a trading platform requires unconventional technologies and highly specialised developers. Based in Lisbon, despite a difficult job market, Euronext Technologies managed to overcome that challenge. In this episode of Leadership Deep Dive, Manuel Bento, CEO of Euronext Technologies and CSO of Euronext, talks with Hendrik Deckers about raising the bar when it's already impossibly high, about learning to express emotions, about honesty, self awareness and the secret to keeping the best specialists engaged at their job in the high-velocity world of trading. TABLE OF CONTENTS 02:03 - ECOTY-nominated project: New trading system for Euronext 08:24 - How Manuel built a specialised team for developing the new trading system // The IT job market in Portugal 11:30 - How to attract talent and keep people engaged // Working in a multi-cultural team 14:43 - How cybersecurity is organised in Euronext // Experience diversity brings better results // Why constant learning is key to retaining talent 20:04 - Data Office 22:57 - How IT is organised at Euronext 24:29 - Manuel's role in the organisation 26:29 - Manuel's management style // You succeed if your people succeed 28:20 - What do people say about you when you're not around? 29:27 - Manuel's MBTI profile // When introverts become extroverts // Every positive change starts with self-awareness 33:23 - Learning to express emotions 35:13 - Learning to relax 37:05 - The values you want to pass on to your children 39:02 - Manuel's mentors and what they taught him 41:03 - Advice to future CIOs 43:27 - Success in the past environment doesn't guarantee success in the future // Build a team that will one day replace you

Bernd Gross became the CTO of Software AG after he chose the company to acquire his successful IoT startup, Cumulocity. In this episode of Leadership Deep Dive, Hendrik Deckers takes a detour from the ECOTY tour into exploring what makes a leader successful in product-based companies, like Software AG. Bernd has a unique perspective of someone who went a long way from nearly two decades in corporate IT in Germany, to co-founding an IoT startup in 2012 in California - a little too far ahead of the market curve at the time - only to realise that Europe was actually a better environment for the innovation that he brought to the market. Bernd shares his very interesting take on combining the best of the corporate and startup world, on attracting engineers and IT managers to companies that are definitely not startups anymore, on the thin line between empowerment and chaos, on trust and authenticity, and on other aspects of leading a big team in a fast-moving market. Table of Contents: 01:10 - About Bernd Gross, Software AG and Cumulocity 15:44 - Bernd's role as the CTO of Software AG 20:49 - How do you implement a culture of co-creation, co-innovation? 24:42 - Co-creation with strategic partners and clients 28:40 - Combining corporate and startup experience 31:45 - Bernd's management style // With empowerment comes great responsibility. If you do it wrong, you create chaos. 36:21 - Attracting and keeping talent in IT. Why would people want to work for you? What do you offer them that startups can't? 40:50 - Your leadership style - what do people say about you when you're not around? 43:19 - Bernd's MBTI profile 45:48 - Managing the stress to go the extra mile 49:25 - Making tough decisions 51:43 - Nature and nurture in leadership 53:19 - What values do you want your child to grow up with? // Overnight success takes years of hard work 55:01 - Bernd's most brilliant failure // The importance of being yourself in business 59:22 - His mentors 1:01:20 - Bernd's advice to future digital leaders 1:03:18 - Where do you see IoT, machine to machine and Software AG in 5 years 1:07:55 - How do you see your role evolving in the next few years? WATCH AS VIDEO: https://www.youtube.com/watch?v=jP-NEIk4LOY

eObuwie.pl offers over 50,000 models of shoes and they are selling most of them in fully digital brick-and-mortar stores with no merchandise exposition and 4 to 24 hour delivery time. This biggest online footwear retailer in Poland decided to fix all the problems of online shopping (inability to try on selected shoes) and offline shopping (difficulty to search and incomplete stock) by creating a completely unique omnichannel experience. In this episode of #LeadershipDeepDive Hendrik Deckers talks to Jarosław Hoffmann, former CIO of eObuwie and the company's Head of Retail, Konrad Jezierski. Table of Contents: 01:00 - Konrad Jezierski, Head of Retail at eObuwie.pl 01:44 - Digital physical stores 16:10 - The results of the project 19:09 - How business and IT collaborated 21:01 - What makes your IT department exceptional? 22:54 - What drives you in your job? 26:35 - What's unique in your organisation to make it successful? 28:21 - esize.me - 3D scanner for shoe size measurement and generating custom insoles 27:28 - Jarosław Hoffmann, former CIO of eObuwie.pl 34:56 - How IT is organised at eObuwie 36:46 - What is your management style? 38:39 - What makes your team follow your lead? 39:45 - Jaroslaw's MBTI profile 44:06 - What values do you want to pass on to your children? 45:51 - Jaroslaw's advice to future digital leaders LEADERSHIP DEEP DIVE In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role? Subscribe to our channel to listen to in-depth conversations with Digital Leaders! CIONET CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia. https://www.cionet.com/

Geert Standaert is the CTO of Belgian telecom company Proximus and the next ECOTY finalist in our Leadership Deep Dive series. In this episode, Geert talks about the ambitious transformation projects he has led at Proximus, but perhaps even more interestingly - about his very open philosophy on learning, teaching, creativity and motivating people. Before his IT career took off, Geert took lessons in acting and played in a rock band. He has also taken up carpentry and he relates that to leadership, management and happiness. Table of contents 01:40 - Transformation project #1: Proximus TV 14:31 - Transformation project #2: Mass market transformation / unifying the customer journey 17:09 - How IT is organised at Proximus 19:21 - Agile transformation at a large organisation 22:23 - The ROI of agile transformation 23:32 - How to attract the best people in IT 24:55 - Geert's management style Book recommendation: Employees first, customers second 27:44 - Diversity in IT at Proximus 30:05 - CTO's role and priorities at Proximus 32:52 - Geert's leadership style 34:02 - Geert's MBTI profile 36:46 - His personal mantra 38:44 - How do you manage stress? 40:02 - The Zen of Carpentry 41:26 - What acting lessons can teach you about leadership 45:07 - Advice to future digital leaders 47:09 - Care-frontation: how to give and get feedback 50:16 - Geert's most important values in life 52:21 - Geert's mentors 57:30 - Trust-based knowledge communities ▶ LEADERSHIP DEEP DIVE In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?

No one, independent of the size or the market background will survive in the future without strong collaborations. - Nino Messaoud In the 5th episode of Leadership Deep Dive, Hendrik talks to Nino Messaoud, CDO of manufacturing company Barry-Wehmiller. This conversation is a must-watch if you needed inspiration on how a CIO or CDO can disrupt not only the status quo of their industry, but even their own mindset - and do it continuously. Nino has a very direct way of talking about questioning everything, about authentic leadership, being realistic regarding your own market position, as well as his personal approach to work-life balance, human relations and life values in general. Nino has 27 years of experience in managing IT at national and international level. As CIO, his driving force is developing, creating and implementing new / old digital business models to show that IT can do so much more than only being a cost center. He has worked in various industries, from diamonds and furniture to machine manufacturing. Nino is also one of the German finalists of this year's ECOTY Awards. Table of Contents: 01:45 Nino's ecosystem project at BW Papersystems. - for minimizing unnecessary operational cost 02:06 No one, independent of the size, of the market background will survive in the future without strong collaborations. 10:20 Processes of the future 12:06 What "customer-centric" can really be 15:04 Evolving business models with the customer. 15:47 How are IT/Digital systems organised at BW Papersystems? 23:39 Where are you in the global structures? 25:19 Your current fundamental role in the organisation and How IT evolved in the last years? 27:50 How easy is IT for you to attract and build successful teams? 28:11 Employee branding - transparency vs bullshit 28:36 Leadership style: truly human leadership 32:08 The challenges of finding and retaining talent 34:47 On not taking yourself too seriously 38:20 How the role of IT has changed over the years 39:15 Your MBTI profile / what kind of leader you are. 41:25 Work-life balance 46:30 What values are the most important for you? 50:22 Nino's most brilliant failure 53:05 Nino's advice to future digital leaders LEADERSHIP DEEP DIVE In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role? Subscribe to our channel to watch in-depth conversations with Digital Leaders! CIONET CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia. https://www.cionet.com/

Miguel Teixeira has been at Renault Cacia for the past 14 years, having advanced from Business Unit Manager to head of Information Systems, Technologies and Digital Manufacturing. In the 4th episode of Leadership Deep Dive, Miguel and Hendrik Deckers talk about Miguel's impressive accomplishment integrating multiple data and application ecosystems across the Renault IT organisation, about blockchain-based project for managing the supply chain and production. They also talk about attracting young talent to a company that's been operating for over 120 years, being an introverted leader and values that guide Miguel in work and in life. Table of contents: 00:01:05 - Introduction 00:02:17 - Miguel's digital transformation program at Renault 00:02:17 - Integrating all digital bricks for all business units 00:09:37 - Results of the transformation 00:11:32 - Second project: geolocalised info for logistics 00:18:24 - Why use blockchain for a project like this? 00:20:27 - Filling the talent gap for advanced technologies 00:22:34 - How easy is it to attract top talent in manufacturing? 00:23:30 - What makes people want to work for you? 00:24:35 - How is IT and digital organised at Renault? 00:27:12 - Where are you on the hype curve regarding Agile and new ways of working? 00:28:12 - What is your main role and focus as head of IT? 00:31:48 - What is your management style? 00:31:50 - Keeping the young talent engaged. 00:33:22 - Your role as a CIO at Renault 00:34:32 - How would your co-workers describe your leadership style? 00:35:39 - Your MBTI profile 00:38:59 - Work-life balance 00:40:19 - What is the most important thing you want for your children? 00:41:35 - Who do you look up to? Who are your mentors? 00:42:16 - Your personal mantra 00:42:44 - Advice to future CIOs 00:44:01 - What have you learned from your mistakes? LEADERSHIP DEEP DIVE In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role? Subscribe to our channel to watch in-depth conversations with Digital Leaders! CIONET CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia. https://www.cionet.com/

Günther Ghijsels is the CIO and CDO of Randstad Group Belgium. He is a member of the Executive Committee as of January 2018. He is also this year's finalist of the European CIO of The Year Awards 2020. In this episode of Leadership Deep Dive, Günther talks to Hendrik Deckers about his philosophy as a business-oriented CIO, his experience with Agile transformation of a company whose motto is "Striving for Perfection", about painful events that made him become a better leader and what future CIOs must learn to thrive in the ever-changing business landscape. Table of contents: 1:00 - Introduction 01:58 - Gunther's project: Customer segmentation (Signal? Signature?) 5:38 - How Gunther approached the development of the consultant app 7:43 - Where was the biggest challenge with change management? 10:14 - The next step for developing the program 11:10 - SAFe implementation - Scaled agile framework at Randstad Belgium 15:00 - Striving for Perfection vs. Agile 18:11 - Your role as a CIO/CDO - how it has changed, what is it now and where does it fit in the global organisation 23:03 - Your management style and strategy for IT 26:20 - How do you think your team perceive you as a leader? 27:15 - Your mentors 28:32 - Your MBTI profile 30:53 - How do you learn to say no? 32:42 - Personal mantras 33:14 - What challenges did you have to overcome in your life? 34:30 - Your advice to future CIOs 36:05 - What makes you happy? 40:20 - Your nearest future at Randstad 41:15 - Standarisation, discipline and entrepreneurial mindset 41:55 - How do you maintain entrepreneurship in a company of 39 000 employees? 42:52 - Your professional development in the nearest future 44:14 - Last remarks: Where is your digital transformation going? LEADERSHIP DEEP DIVE In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role? Subscribe to our channel to watch in-depth conversations with Digital Leaders! CIONET CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia. https://www.cionet.com/

Rui Pedro Silva, Head of Technology Deployment at Maersk Logistics & Services, is the first finalist of The European CIO Of The Year contest that we have the pleasure of hosting on LEadership Deep Dive series. Rui's background started with business and management education. He has gone through all the different levels inside of a technology organization and today he is talking with Hendrick Deckers about his journey of completely rebuilding IT processes at Maersk, using advanced analytics on every part of the delivery chain, about empathy and earning the trust of the IT team, about integrity, helping people find the best way to contribute to the success of an organisation, and about his philosophy of success, happiness and management. Table of contents: 0:53 Introduction 1:52 His IT transformation program at Maersk - Agile in a big organisation - Empowering people to discover their best way to work - Data and the role of IT in business success 9:06 The plan and values behind the transformation 11:00 Initiating difficult change, trust and empathy 13:28 How people's behaviour, thinking and achievements changed as a result of the organisational transformation 16:33 What's next for IT transformation at Maersk? 19:52 Rui's projects expanding logistics management to the whole delivery chain - Building competitive advantage thanks to unique access to logistics data - Stock forecasting and just-in-time delivery 25:27 How IT is organised at Maersk 28:11 Working together across 18 countries 29:45 Rui's fundamental role in the organisation 30:50 Combining business and IT knowledge 32:47 How to attract the right talent 35:48 Why do people want to work for you? 37:55 Rui's MBTI profile 42:16 What makes him happy 43:22 Life outside of work 44:28 The most important values to pass on to children 46:12 His guiding principles in life 52:40 Work-life balance 58:32 "On time is too late" and the most valuable resource we have 1:03:45 Final comments

For the past 10 years, Sabine Everaet has been driving digital processes and innovation at Coca-Cola as CIO of the EMEA region. As the Chair of The Coca-Cola Company European Women Leadership Council, she is helping to bridge the gender gap in IT career opportunities and boost diversity in the board rooms. Hendrik Deckers, founder and managing director of CIONET, is talking with Sabine about data-driven projects that she is leading at Coca-Cola, about the ROI of diversity and dialogue, and about all the things that helped Sabine become the leader she is today - from her mentors, management style, to meditation, family and the challenges of being a high-energy leader in a world that struggles with change. ▶ LEADERSHIP DEEP DIVE In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?