Business Stories for Small Business

On this episode I speak with Chad Coulter, Founder of the Biscuit Belly franchise. We talk about his start as a pharmacist, and evolved into owning a very successful breakfast/brunch brand.  Discover the story behind Biscuit Belly's rise. Whether you're a budding entrepreneur, a food lover, or simply curious about the franchise business, this podcast is your gateway to the fascinating world of biscuits and entrepreneurial success. https://biscuitbellyfranchise.com/    

In this episode, your hosts Drew Chalfant and Ryan Arcoraci delve into the crucial topic of using empathy in franchise consulting. Drew, an industry expert with a proven track record, joins us to shed light on why empathy is not just a soft skill but a strategic necessity in the world of franchising. In today's competitive franchise landscape, understanding the needs and aspirations of both franchisors and franchisees is paramount. Empathy isn't just about feeling for others; it's about gaining a deep understanding of their perspectives and concerns. Drew and Ryan explore how practicing empathy can lead to better communication, stronger relationships, and ultimately, more successful franchising ventures. Discover how empathy can help franchise consultants connect with clients on a deeper level, leading to more effective guidance and support. Whether you're an aspiring franchisee or a seasoned franchisor, this episode will provide valuable insights on why empathy should be at the heart of every franchise consulting strategy. Connect with Drew via Linkedin here.

Join us in this episode as we sit down with Heather Parker, the driving force behind Hutchbug Solutions (www.hutchbug.com). Heather's journey from entrepreneur to innovator has led her to transform the way businesses approach customer interactions through call centers. In this insightful conversation, Heather shares her deep expertise in leveraging call center solutions to enhance customer experiences. Discover how Hutchbug Solutions is reshaping the landscape by offering tailored call center services that bridge the gap between businesses and their clients. Learn about the technology-driven strategies that propel companies toward exceptional customer support, optimized operations, and elevated brand loyalty. If you're a business owner or professional looking to explore the potential of call centers, or simply fascinated by the evolution of customer engagement, Heather is your window into the future of personalized, efficient, and impactful customer interactions. Tune in to unravel the power of call centers with Heather's expertise and the game-changing solutions of Hutchbug.

In this eye-opening episode, we dive deep into the world of sales transformation with a focus on the innovative approach known as "Do It Selling." My guest, David Newman, a renowned expert in the field, takes us on a journey to discover how this methodology is reshaping the sales landscape. Gone are the days of high-pressure sales tactics; 'Do It Selling' prioritizes authenticity, value, and building lasting relationships. Join us as we explore how this approach not only yields better sales outcomes but also creates a healthier and more sustainable sales environment. We'll uncover practical strategies to establish yourself as a trusted authority in your industry, foster collaboration between yourself and your prospects, and navigate the digital realm while staying true to the core principles of 'Do It Selling.' If you're a sales professional, entrepreneur, or anyone seeking to revolutionize their sales strategies, this episode is a must-listen. Tune in to gain insights, inspiration, and actionable steps to unlock the potential of 'Do It Selling' and pave the way for a more authentic and effective sales journey.  

Kristine Huckell and I started working together in less than a year and she is already seeing success with her Ecomaids location in California with our help. On this episode we break down the tools and functions that foster her success and growth.  Discover how ClientTether, a powerful client engagement and lead management platform, became the catalyst for Ecomaids' exponential growth. From enhancing lead conversion rates to nurturing customer relationships, learn how Ecomaids harnessed the potential of ClientTether to not only drive sales but also foster customer loyalty.  

What does a lifelong hardcore punk rocker do when the band life ends? You start an art gallery, travel the world, become a Dad, and keep on tapping into your creativity. At least that was Jason Hamacher's answer.  On this episode we talk hardcore punk, being young, thinking different, and finding the most honest version of ourselves in mid life. I met Jason at the Punk Rock Museum. He was at the base of the steps "high fiving" guests as they ventured upstairs to check out Rikki Ercoli's never before seen iconic rockstar photography exhibit.  This is Jason Hamacher's amazing story and lessons to share.  Learn more about Jason's gallery here.  lostorigins.gallery

     Born to teenage parents in the South, James Webb grew up poor. He began working in sales at just five years old. His environment alone taught him how to survive in business and life. His book, "Redneck Resilience: A Country Boy's Journey To Prosperity" showcases James's amazing stories in life and in business. He's out to teach young entrepreneurs how important resilience is when it comes to being successful.       James went from working for free at a hospital for two years to selling MRI machines in Central America (Nicaragua). He eventually became a franchise owner in Orangetheory Fitness and now works with ScentHound.      As a prior franchise candidate James shares why he chose the brands he did and why franchise sales people really need to change their approach to selling territories over anything else. 

As a young boy I was fascinated by science fiction movies like, "Terminator 2." I never knew 30 plus years later I'd be a grown adult seeing robots working in real life.  On this amazing episode I speak to Timothy Tanksley with RichTech Robotics about how robots are improving operations, enhancing the customer experience, and even driving in customers from miles away.  Despite popular opinion, robots are not taking away jobs or making customers feel less appreciated. They're restructuring businesses to operate more efficiently and improving the overall customer experience.  If you're interested in learning more about robotics reach out to myself or Tim timothy.t@richtechsystem.com. (Don't forget to mention this episode)  I promise you, Timothy is a live human.     

In 2008 Scott Neal hit a wall. He had a family, bills, and responsibilities. He also had just been laid off of a job in a city that wasn't offering him much as far as opportunities.  Thanks to the help from a franchise consultant Scott bought a painting franchise and built his own empire.  On this episode, Scott shares his journey from franchisee to franchise consultant and why he made the decision to take control of his own success at a time when it was was scary to.  Scott's story is one of courage, drive, and will power.  We also talk about his success using ClientTether in his own franchise consulting business.  taylorestridge.com clienttether.com franserve.com

It is not everyday you get a chance to speak to someone who inspired you (and many others) as an artist and musician. On today's episode I was joined by Mr. Greg Norton, bass player for influential punk/alternative band, Husker Du.  Husker Du was a powerhouse trio, born out of the Twin Cities in the 1980s. They left an indelible mark on future generations of musicians that still exists today.  Talking to Greg, I felt like we knew each other for years. We talked about Husker Du, his love of cooking and wine, and the birth of his new band, UltraBomb.  UltraBomb is a supergroup consisting of Greg, Finny McConnell (The Mahones), and Jamie Oliver (formerly of UK Subs).  They're just about it hit the road and will be playing the main stage at Punk Rock Bowling later this month!  Check them out! 

I fell in love with punk rock music as an early teen in the 90s. The music was fast, the energy was potent, and the art was awe inspiring. That lead me on a journey to playing in various bands for over a decade. I made so many friends and fun music along the way.  So when I found out there was going to be a punk rock museum built in Las Vegas, NV I knew I had to be there. Not only that, I knew I had to get the story of how 50 years of punk music, art, and culture would be curated.  On this episode I have a fun conversation with Mona, Lisa, and Fat Mike (of NOFX and Fat Wreck Chords) who all helped make this amazing place a reality.  Thanks to everyone who built the punk rock museum! thepunkrockmuseum.com  

Growing up in Malaysia and later joining the Army taught Joel Yi some valuable lessons. After coming to America he decided success was going to be his only option.  Over ten years later, Joel Yi is now coaching entrepreneurs and salespeople all over on how to 20X-50X their sales.  If you feel like you're in sales slump. Or, maybe your business is taking a hit. This episode might be a breath of fresh air.  Joel Yi is currently helping business people "revive dead leads" with a new program.  You can get in touch and learn more about Joel at his website joelyi.com  

Franchising your business is exciting. Having someone take legal action against you because you're not in compliance, is not so exciting. My guest Matthew Kreutzer with Howard & Howard Attorneys in Las Vegas, NV is here to help you avoid any legal snags in your franchise sales and operational processes. He talks about new regulations in 2023 as well as other things to consider as you venture into franchising your business. We also talk about how things like A.I. can change our lives and businesses for better or worse.  Find Matthew on Linkedin Howard & Howard Law For Business     

Yaro Starak started his business ownership journey as a high school kid with a passion for playing Magic The Gathering. MTG is a highly popular tabletop card game, which has gained a massive underground following for many years now.  Yaro started his website about MTG and later evolved into blogging, selling training courses, and email marketing.  Now Yaro is the Founder of InboxDone, a company that helps busy entrepreneurs release themselves from "Inbox Prison" by providing a human being to respond to emails so business owners can better focus their time elsewhere.  If you feel bogged down by your email, inbox InboxDone could be just the solution you need.  inboxdone.com yaro.blog

(Warning: some of this discussion may be graphic for some listeners) Not many people would jump at the opportunity to start a business cleaning up crime scenes, helping hoarders, and dealing with other unforeseen issues. But, Michael Fulweber is one of the few who took the opportunity.  We talk about how tough this business can be emotionally, but also how fulfilling it can be to help families and communities process tragedy and move forward.  We also discuss how one of his first jobs was to respond to the October, 1st shooting in Las Vegas back in 2017.  Bio-One is an amazing brand out there helping communities clean up after tragedy and rebuild. They're doing the work many people may not want to do. But, they know they are a necessary element when it comes to these situations.  I want to thank Michael for joining me and for all the work he is doing.  You can reach out to Michael at: michael@360franchiseconsulting.com bioonehoustonsouth.com