Killer Innovations with Phil McKinney - A Show About Ideas Creativity And Innovation

Creative thinking is not about how many ideas you can generate in a brainstorming session. Creative thinking is the result of using a variety of thinking styles to improve your creativity. The result is better ideas that turn into better innovations. We are born with a variety of thinking styles that are established based on watching our parents, how we are taught in school and the early success we have in career. We get it wrong by attributing certain thinking styles as creative and others as not creative. For example, most people will attribute “right dominate” as being creative while “left dominate” as analytical and therefore not creative. Another example is saying that people who are creative have an internal radar that allows them to just know the solution (intuitive thinking). I don't agree with these gross generalizations – especially around creative thinking. What I've discovered over the years is that we as humans are far  more complex than we care to admit. Each of us have multiple thinking styles running around inside which makes categorization impossible. Thinking Styles Related To Creativity What are different types of thinking styles? * Left Dominated Thinker versus a Right Dominated Thinker * Fast Thinking versus Slow Thinking * Rational Thinking versus Intuitive Thinking * Convergent Thinking and Divergent Thinking What am I? As best as I can tell, I'm a right dominated (I'm ore visually oriented), slow (I like to spend time to scan for ideas), rational (I'm an engineer), divergent (I'm an idea person) thinker. So that makes me an RSRD. What are you? Is there one group of thinking styles that can greatly improve your creativity? No. In one study, when individuals were asked to use a thinking style(s) other than the one they normally use, they were significantly more creative. How Do You Improve Your Creativity? So how do you exercise a different thinking style to improve your creativity? By setting aside time to consciously apply a different thinking style than your own to whatever problem or opportunity you are facing. I call this Deliberate Thinking.   To learn the specifics of each thinking style and how they impact your creativity, list to this weeks podcast …   Other Materials That Are Related To This Topic  … * A recent blog post titled, “3 Actions To Improve Your Creative Thinking“ * A recent podcast titled, “Creative Thinking: The Critical Skill For The Creative Economy S12 Ep18“  

Creative thinking is a critical skill for personal, professional and business success. When you look at others who have been highly successful, such as Elon Musk, Thomas Edison and Henry Ford, the common skill they have is a well exercised skill of creative thinking. Creative thinking is the fuel to everything you do. Creative Thinking According to a TIME Magazine poll, 91% of people say that unleashing creativity is vital to our personal lives and 83% believe it’s important for our professional development. But an Adobe survey shows that only 25% of us think of ourselves as creative. That translates into 75% who do not believe they are creative. I have a hard time in understanding the gap between knowing its important and yet claiming they don't have it. Why? While you and I are born creative, the process of going through life has convinced us that we are not creative. I believe that everyone is creative and that we just need to lean how to exercise this ability we already have. Just like any other muscle, the creative muscles needs to be exercised every day if you expect to create at peak performance. Creative Economy If a country is to benefit from the emerging creative economy, then the majority of its population needs to be operating at their creative potential. It doesn't matter if your an engineer, teacher, bus driver or at home parent, all can greatly benefit from creative thinking. This weeks podcast is of a speech I gave at the Maker HUB event. In this speech, I share the three actions everyone can take to improve their creative thinking along with my daily exercises that I use to keep my creative muscle in shape. Show Links: *  Blog post on “Creative Thinking” that includes a transcript of the speech, the three actions to improve creative thinking and daily exercises to strengthen the creative muscle.  

The role of designers and design thinking is impacting every product and service being created. The old days of a product being created and then tossed over the wall to a designer to “wrap it in plastic and make it look nice” are long gone. With the introduction of products like the iPhone and Tesla, customers and companies are raising the importance of design in the overall success of a new innovations. Has there been a revolution in innovating design? This weeks guest, Seth Taylor, shares how he has seen the role of deign change of over time andhis passion in typography and logo design. Seth's firm, Stotion, is involved in a wide range of design projects where the clients are looking to transform how their customers experience their new idea. Topics covered in today's show includes: * What is contrast between the old role of design to the way organizations look at today? * How does design communicate emotion? * Why is typography so overlooked yet so important? * How does design play a role in projects not related to 3D/physical product? * What role does rapid prototyping play in helping you communicate to your customers the ideas? * Is there still opportunity for innovating design? * As a long time listener of the show, how have you seen it change? * As a designer, what should we consider re-designing about the show? About Seth Taylor: Seth’s hair started turning gray at age 13; an early indication of his sage wisdom. As the founder of Stotion, Seth has championed a powerful approach to design thinking and strategy that embraces business strategy, technological innovation, and behavioral psychology. His unique approach has proven valuable to billion dollar companies such as Google, Samsung and AmericanExpress. Seth’s work has garnered awards from AIGA and his custom fonts and imagery have been licensed by A&E Television Networks, Major League Baseball, and others. When he isn’t working, Seth likes to do even more design work —but he also enjoys collecting entomological treasures and exploring the world with his beloved family. Show Links: * Stotion * Seth on LinkedIn * Stotion Facebook Page * Stotion on Twitter

The first challenge every innovator will experience is the task of taking their idea and turning it into something real. If your idea is a physical items such as a electronic device, a tool or any other tangible 3D item, how do you go about manufacturing it? What innovators need is access to reasonably priced micromanufacturing tools that will allow them to design, test and iterate on their idea. Can these tools inspire the next generation innovators? In this weeks show, Danielle Applestone, share the story behind the Other Machine Co.. The Other Machine Co has created a desktop CNC (computer Numerical Control) milling machine that can take a design and mill out the part, PCB (printer circuit board) or any other 3D item from a variety of materials such as wood, plastic and metals like aluminium. The benefit to teams and organizations that need rapid turnaround time for their ideas is obvious. What may not be as obvious is the impact this will have on the maker (DIY – do it yourself) community along with the impact it can have on kids who experience for the first time their idea becoming a tangible item. This impact on impact on kids and especially girls is one of many motivators for Danielle to do what she does. The topics covered in this show included: * The inspiration that parents can have on next generation innovators * How undergraduate degrees don't necessarily match with what innovators want to do * How to handle surprises such as when DARPA funding goes away * How team passion can take you in areas you never thought possible * The pros and cons of doing a kickstarter to start a business * How to use Kickstarter as the proof for investors * What role can micromanufacturing have on bringing back skills needed to build physical products? * Some surprising uses of the product, the Othermill. * What two things do you wish you knew before you start down this path? Background on Danielle Applestone: Danielle Applestone is the co-founder and CEO of Other Machine Co., a Berkeley-based, leading manufacturer of desktop CNC (Computer Numerical Control) milling machines. Formerly, Danielle ran a U.S. Government Defense Advanced Research Projects Agency (DARPA) project to develop digital design software and manufacturing tools for the classroom. Danielle’s team took their technology and launched Other Machine Co. in 2013. Danielle is passionate about STEM education for women and girls, fostering work-based apprenticeship programs, and encouraging the development of businesses that provide relevant and meaningful mentorship for the future workforce in both urban and rural areas. Danielle received her B.S. in chemical engineering from MIT in 2002 and a PhD in materials science and engineering from the University of Texas at Austin in 2012. She is a member of the 2016 Class of Henry Crown Fellows and the Aspen Global Leadership Network at the Aspen Institute. Show Links: * The Other machine Co * Danielle Applestone on LinkedIn * Danilelle Applestone on Twitter * Danielle Applestone on Facebook Listen to this weeks show:

As with any idea, taking that spark and turning it into a product and a company runs into a never ending set of challenges. Early in the process, the innovation antibodies will come out in force. The one innovation antibody response that creates pause is when people you respect say that your idea is impossible. Should you go forward? In this weeks show, guest David Levine, shares his personal story of going from being part of the innovation efforts at Hewlett-Packard and Vodafone to finding himself becoming an entrepreneur so that he can realize his idea. A role he never thought he would see himself doing. The topics covered in this weeks show include: * What's it like to go from large corporate role to start-up? * What did you learn from the large corporate experience? * What was the spark that led to you becoming an entrepreneur? * What was the innovation antibody that you ran into early in the process? * How did you overcome it? * What was your biggest surprise over the last four years of being an entrepreneur? * What new technologies (other than your companies) are you excited about? About David Levine: Daivd Levine is the CEO of Computer Vision and Machine Learning startup DigitalBridge. Until recently, he was the Global Head of the Connected Car at Vodafone Group following 4 years of leading Automotive BizDev at Europe's leading traffic and navigation company. He worked for HP for 7 years within the Corporate Ventures Group Show Links: * Digital Bridge * David Levine on LinkedIn Listen to this weeks show: How To Overcome The Innovation Antibody Of Impossible S12 Ep15.

As a kid, I would setup a lemonade stand to try to make enough money to maybe go the movie or buy some candy. How times have changed. Kid entrepreneurs are not settling for a few bucks in their pocket. They are taking entrepreneurial opportunities by the horns and creating real businesses with real income and as a result, contributing to the economy. In this weeks show, I interview Jack Bonneau, who is the founder and CEO of Jack's Stands and Marketplace. He is 10 years old! What started as a way to make enough money to buy a Lego Star Wars Deathstar had turned into 6 stands that operate at farmer’s markets and malls around Colorado. He is also about to launch his first stand in downtown Detroit. And he didn't stop there. He has also setup Jack's Marketplace where he markets and sells products created by other kid entrepreneurs as a way for kids to help kids be successful as entrepreneurs. The topics we covered: * What is Jack's Stands? * How did Jack get started? * What did he learn going from idea to being ready to open his first stand? * What is Jack's Marketplace? * How did it start? * What's the best part of Jack's Stands and Marketplace? * What are your growth plans? * Are there other kid entrepreneurs who are doing exciting things? * Who are your hero's/inspirations? * What have you learned from operating Jack's Stands and Marketplace? Fourth Segment: Creative Kids In the fourth segment, I shared my recent experience in Warsaw, Poland vising to coderdojo where they teach kids (ranging from 7 to 17 years old) how to code. While there, I did a Facebook Live video of the coderdojo so that you can see the kids and the projects they are working on.  These types of programs (including what Jack is doing by creating the entrepreneurial experience for other kids) are key to helping kids discover and unlock their creative and innovation skills that will be critical for their future success in the innovation/creative economy. About Jack Bonneau: Jack Bonneau is founder and CEO of Jack’s Stands & Marketplaces. He is ten years old and a sixth-grader at STEM Magnet Lab School in Northglenn, CO. Bonneau’s mission with Jack’s Stands, which he started in summer 2014, is to inspire and provide kids the opportunity to operate their own drink stands, sell their own products in real marketplaces, and have the same experiences he’s had in entrepreneurship, business, financial literacy, and life skills such as confidence building and being social. Bonneau is a black belt in Wado-Ryu Karate, plays the piano, likes school and math, and enjoys his family, friends, and dog Curtsy. Show Links: * Jack Bonneau on Twitter * Jacks Stands * Jacks Stands and Marketplace on Facebook * Jack's Markeplace Listen to this week's show, Kid Entrepreneurs: A 10 Year Old Who Is Franchising His Idea S12 Ep14.

When building an innovation team, taking special care that all of the official and unofficial roles are filled is key – not to mention teamwork. So what are those critical roles for the innovation team? In this weeks Killer Innovations Show, we address a listener question: What are the roles I should look for when building a high impact innovation team? The 7 people I believe are the core of any team are: The Visionary: The person who is the heart and sould of the idea.  The Leader: The  person who recruit and motivate the best possible team. Visionary ≠ Leader The Mother – The person who is sensitive to everyone and makes sure everyone is  taken care of. The Energizer:The person who will get it done. Sometimes at a cost. They pump energy into the team The Customer Advocate: The person who advocates for the customer. They are the voice of the customer on the project. “Radar O’Reilly” (from the movie and TV show Mash): The person who can find/secure anything you need either by understanding the process in an organization or who has a Rolodex he can exercise to secure whatever the team needs to be successful. The Designer: Design is no longer a behind the scene activity It is front and center with everything that touches the customer. Bonus 8: Neurodiversity: Get people who think differently on your team. They can see what others don’t see in a unique and different way. Show Notes: More on neurodiversity at Does neural diversity hiring impact your innovation success? S11 Ep22  

How do you find and take advantage of an innovation,  business and/or career  coach/mentor? I was the beneficiary of a great mentor who had a major impact on my career success. As a result, I believe others can benefit from finding the right mentor that can help them through this thing called life. So, do you need a coach or a mentor? Is there a difference between the two? In this weeks show, Phil McKinney and Kym McNicholas talk about their personal experiences with their coach/mentor. They also offer some advice on how to find the right coach or mentor for you. The topics covered included: * What is the difference between a coach and a mentor? * How has a coach/mentor helped them? * How do you go about finding a coach/mentor? * How do you ‘test' to make sure the coach/mentor is a good fit for you? * What to look out for when vetting a coach or mentor? To help address the confusion before you even listen to the show, yes there is a difference between a coach and a mentor, A coach provides specific instruction regarding how to improve your performance. For example, a baseball coach will help his team members improve specific functions, like pitching, catching or batting. He will offer clear directives and suggestions for improvement. A mentor focuses on the individual’s needs, not the needs of the organization they work for. The mentor’s role is to not only help the mentee now, but help them develop the skills needed for future roles. Show Links: * Article: Innovation Mentoring vs. Innovation Coaching: Which Do You Need? * Kym McNicholas on Facebook * Kym McNicholas on LinkedIn Listen to this week's show, Finding and Benefiting From A Coach and Mentor S12 Ep12.

In this weeks show, we dive into an an area that is ripe for innovation – healthcare. With are currently  seeing one of the most partisan, divided political cycles. Is there really an opportunity to be disruptive by innovating healthcare in Amercia? My guest, Dr Stephen Klasko, shares his perspective on what it will take to transform and disrupt healthcare. Stephen introduces the areas of alignment across the ecosystem that for the first time, bring all the players together to innovate healthcare in a way that will have meaningful impact. Topics we discussed include: * Healthcare is a constant debate and an issue that can feel overwhelming. Is there an approach to innovating healthcare that will work ? * What is the key to driving change for the future of healthcare? * Do you think that there is a better way to produce a better doctor? * Why a science fiction approach to the book, from the perspective of the future? * In a year where we are seeing one of the most partisan, divided political cycles, do you really believe that it is possible for Democrats and Republicans to come together? * What can we as the general public/patients do? About Dr. Stephen Klasko As the President and CEO of Philadelphia-based Thomas Jefferson University and Jefferson Health, Stephen Klasko, MD, MBA, is bridging the art and science of medicine and healthcare transformation. He has championed transformation of American health care as university president, dean of two medical colleges, and CEO of three academic health centers. He is author of 2016’s We CAN Fix Healthcare in America, and editor in chief of “Healthcare Transformation.” Since 2014, Jefferson Health has grown from a three hospital urban academic medical center with annual revenues of $1.8 billion to a major regional academic medical center. Currently an eight-hospital system, resulting from the merger of Jefferson with Abington Health, Jefferson Health will expand to an 11-hospital system with the proposed partnership mergers with Aria Health and Kennedy Health. Jefferson has the largest tele-health network in the region, the NCI-designated Sidney Kimmel Cancer Center, and an outpatient footprint that is among the most technologically advanced in the region. Upon completion of the proposed merger with Philadelphia University — creating a comprehensive university with a forward-thinking education model — Jefferson will have combined annual revenues exceeding $4.8 billion, more than 28,000 employees, 7,800 students, 6,000 physicians/practitioners and 4,000 faculty. Through a unique four pillar model, academic-clinical-innovation-philanthropy, Jefferson has attracted venture capital and transformational gifts. Under Dr. Klasko’s leadership, Sidney Kimmel donated $110 million to Jefferson on June 18, 2014, the largest gift in the University’s history. Philanthropy and innovation have also resulted in the addition of the Brind-Marcus Center of Integrative Medicine, nationally recognized for its modern medical and integrated therapies. His new book, We CAN Fix Healthcare in America, posits a future with “twelve disruptors of the demise of the old healthcare.” Book Overview: We CAN Fix Healthcare – The Future is NOW Dr. Stephen Klasko proposes an extraordinary, even science fiction, event where a no-blaming conversation about the healthcare system leads to provocative ideas for disruption that...

Everywhere you turn, there seems to be someone who is blocking you from making progress on your idea. These innovation antibodies seems to have one more reason as to why your idea won't work. In this weeks Killer Innovations Show, we are answering a listener question on how to deal with these innovation antibodies. Here are the 8 ways I deal with anti-bodies so that I can move forward. Background: Know your area and your idea cold. Preparation: Know as much as you can about the antibody. FAQ (Frequently Asked Questions): Prepare a set of frequently asked questions and know the answers cold. Craft your story: It's not about the facts (or logic) but in telling the story in a personal way for the anti-body. Practice: Know your idea, FAQ  and story. Do NOT memorize … Subvert: Get the antibody to endorse your idea by getting them to contribute (Dirty coffee cup approach) Influencers: Identify who has influence on the anti-body and get the influences on your side of the idea. Ask for forgiveness: Just do it — and then ask for forgiveness Bonus Question: Should you “go around” the person and take it to their boss? (Hint: NO!) Listen to this week's show, 8 Ways To Deal With Innovation Antibodies Who are Blocking You S12 Ep10.

This weeks show is what we call an “Ask Phil” episode where we take your questions on innovation via Facebook or via email, and answer them live during the show. The questions answered during the show were: * “I loved your post about feeling stupid!!! You give the best advice that is grounded in you immense amount of experience! When you say you have helped people unlock their confidence how have you done that?” via Athena * “What is your best advice for large companies who are not nimble enough to embrace innovation? How can they restructure to ensure that they not only continue to innovate but also be a sponge that soaks up potential competitors who threaten to disrupt from below?” via Kym * “My question: What is the right definition of disruptive Innovation? Now, everyone use this word for everything. It seems as several years ago, everyone use strategy for everything.” via Patricia * “What exercises do you do to work your creative muscle and why?” via Steve Show Notes: * More on the idea behind “Stupid Wins” at Stupid Wins In The Game Of Innovation * Background on why ranking ideas is important at 6 Golden Rules of Brainstorming S11 Ep46 * How large companies deal with the innovation challenge at Innovation By Acquisition * Here are the 9 Daily Exercises that I Do to Keep My Creative Muscle in Shape Listen to this week's show, What Are Your Most Pressing Questions on Innovation? S12 Ep9. Note: This episode is sponsored by Toptal. Check out the risk free offer for listeners of Killer Innovations over at toptal.com/phil

We all have experienced that regular work annoyance. That thing that is like finger nails on a chalk board. When you ask why, you typically hear back that “its always been done this way”. True innovators don't settle and keep asking “why” — and then go out and innovate a solution. In this example, go our and create a medical innovation. In this weeks show, Mike Kobneck of Novum Concepts, took an annoyance from his job as a paramedic to create an innovative solution that is having real impact on the hospitals who are his clients. In the show, we cover a wide range of topics including: * How to see and use an annoyance as inspiration for innovation. * Why should you look at established processes as a place for annoyances. * How to avoid industry traditions when trying to innovate. * How a quick ugly prototype validated the idea. * Don't be afraid to scrap your prototype and start over. * How to find your first beta customer. * Should you give your beta away for free. * How to collect feedback from you beta. * Should you self-fund or raise money. * Get ready for misery. Perseverance is a must have. * How important is alignment with your significant other when launching a new innovation. * How important is it to show monetary impact in your beta. About Mike Kobneck Mike is Certified Paramedic with the State of Colorado and holds various industry certifications (CPR, BTLS, PALS, ACLS, OSHA) and have been trained to respond to medical calls, as well as emergencies (general, and aircraft). After working in the field for a number of years, he shifted his focus to improving the quality of systems, tools, and processes used by paramedics, and fire departments so that they can better serve the needs of the public.  While the current methods may be ‘acceptable', his mission is to help drive change and increase productivity, efficiency, responsiveness, and the accuracy of calls, information flow, and overall performance. Show Links * Novem Concepts * Mike Kobneck on LinkedIn * Novum Concepts on LinkedIn Listen to this week's show, How A Day Job Annoyance Launched A Medical Innovation S12 Ep8.

The ability of any organization to have innovation success is defined by its willingness and ability to do things differently. To change. Lets not fool ourselves – change is hard and makes everyone unconformable. In this weeks show, we discuss the role of change, fear and failure on innovation success. We cover such topics as: * Why is change so hard (personal and professional)? * What triggers the fear of change? * What role does communication play to overcome distrust of change? * Why is support of failure critical to a culture of innovation? * What is the difference between “slow stupid failure” and “fast intelligent failure”? * How do you overcome our personal innovation antibodies that causes us to judge ideas? About Moe Glenner Moe Glenner has served in a number of senior management and consulting roles for multi-national, multi-billion dollar enterprises as well as mid-range and entrepreneurial ventures. Moe helps organizations to transform their management and corporate cultural functions through innovation. He is the author of PlusChange: Genesis of Innovation (Jan. 5. 2016 – LID Publishers) and has been seen on ABC, NBC, CBS & Fox and has had many articles on creativity, leadership and change management published in magazines such as Inc., Bloomberg Businessweek, The Huffington Post, Internet Truckstop and inBusiness. This Weeks Listener Question In this weeks show, we answer a listener question. What is idea ranking and why is it important? Show Links * Moe Glenner on LinkedIn * Moe Glenner on Twitter * Moe Glenner Blog * Moe's book PlusChange: Genesis of Innovation * Moe's book SELFISH ALTRUISM: Managing & Executing Successful Change Initiatives Note: Some links about are affiliate links which means if you buy something, we get a little money of which 100% goes to charity. Listen to this week's show, Why Is An Ability To Change Critical For Innovation Success? S12 Ep7

Detecting emerging trends and turning them into innovation opportunities can have a dramatic impact on an organization. Where do you find and track these emerging trends? By tracking sites such as TrendWatching, you can gain insights into what is changing so that you aren't surprised and are able to create new products and services ahead of your competition. In this weeks show, Maxwell Luthy, Director of Trends and Insights at Trendwatching, shares Trendwatching's methodology to identifying trends along with insights on their their role and impact on creating new innovations. Topics covered in this weeks show includes: * What is a “trend”? * How do you look at trend to understand if its one you should look at? * How do you track trends? * How do you use trends to create innovation opportunities? * What is covered in their book, “Trend-Driven Innovation” * What are the three trends that everyone should know and track? (Hint: It's not about technology) Myths Of Innovation In the fourth segment of the show, Phil's shares the five innovation myths and importance of getting past them. * The Myth of the Ephinany * The Myth of the Innovation Method * The Myth of the Lone Innovator * The Myth that the Best Ideas Win * The Myth that the Boss Knows More Than You About Maxwell Luthy: Maxwell Luthy, Director of Trends & Insights is based in our New York office. He co-authored Trend-Driven Innovation (Wiley, 2015) and delivers lively workshops for leading brands along with insight-packed keynotes at conferences. He previously oversaw the company's 3,000 member spotter network. Maxwell began his career in a London advertising agency, founded a record label, and was a jury wrangler for Cannes Lions International Festival of Creativity. He has a Joint Honors degree in Economics & History from Bristol University. Show Links: * TrendWatching Site * TrendWatching on Twitter * TrendWatching on Facebook * Maxwell Luthy on LinkedIn * The book, Trend-Driven Innovation: Beat Accelerating Customer Expectations (affiliate link) Listen to this week's show, How To You Use Trends To Create Innovation Opportunities? S12 Ep6

With the growing interest of organizations to have a closer, real-time connection with their customers, there is the emergence of business-to-consumer messaging channels coming from startups and even well established companies. To address the growth of customer interactions with these new messaging platforms, organizations are turning to chatbots, natural language processing, artificial intelligence and machine learning to respond to customers in a way that creates a compelling and natural interaction with the customer. This weeks, we discuss business-to-consumer messaging with Richard Smullen, the founder and CEO of Pypestream, one of the first to create this next generation consumer messaging platform where consumers comes to one place to talk to the brands that are important to them. Topics covered in this weeks show included: * Richards experience in his early startup and how he ended up coming the US from South Africa * The painful experience that led to the idea that became Pypestream * Why do organizations needs yet another messaging platform to connect with their customers? * What is missing from the existing messaging platforms such as Facebook Messenger, etc? * How do customers find and connect with brands in these new messaging platforms? * What are chatbots and why are they important? * How do chatbots respond to customer inquiries? * What will chatbots look like 3 to 5 years from now? About Richard Smullen: Richard Smullen is the CEO of Pypestream, the leading business to consumer messaging platform. Pypestream provides customers with a single destination to message their favorite brands and local businesses. Richard previously served as co-founder and CEO of Genesis Media LLC, a next generation multiple media, real-time video advertising platform. With Pypestream, brands have the ability to securely chat with customers, as well as transfer files and deliver customized content to targeted audiences. Attachments are stored in the Cloud, and messages are encrypted and stored in a secure, cloud-based filing cabinet. Soon businesses will also be able to leverage Pypestream’s proprietary artificial intelligence technology to be automate how they respond to customers and fans in real time, as well as handle in-message payment transactions. Links Mentioned In The Show: * Richard on LinkedIn * Richard on Facebook * Pypestream site * Pypestream on Facebook * Pypestream app on iOS  * Pypestream app on Android Listen to this week's show, What Is The Innovation Behind Chatbots And Why Is It Important? S12 Ep5