UX Podcast

James and Per jumped on the early morning train from Stockholm and headed down to Gothenburg for the international day of Intranätverk 2014, a conference focusing on intranets and the digital workplace. Recent years have seen quite a change in the intranet scene, user centric design methods are increasingly common place in intranet projects. We found time between presentations to record four interviews. We talked to Annika Appeltofft  and Helene Ekström about intranet governance at Ericsson and how user experience has been incorporate into how they develop and manage their intranet. We talked to Ingo Johansson about the onboarding process at NNE Pharmaplan which has just gone through a user centric revamp. We talk to Wedge Black about content tactics for your intranet. Finally we talk to Kristian Norling, the man behind the conference, about intranet trends. (Listening time 52 minutes) https://soundcloud.com/uxpodcast/74-james-per-at-intranatverk https://twitter.com/uxpodcast/status/472279553633968128 References: Intranätverk Video of Ingo's presentation Video of Wedge's presentation

James and Per are joined by Russ Unger to talk about workshops. How do you plan and create a workshop? How do you become an awesome facilitator? We talk about workshops, meetings, presenting, facilitating and the skill of planning. "We're all event planners now" says Russ. (Listening time 42 minutes) https://soundcloud.com/uxpodcast/73-james-per-russ-unger-plan-a-workshop https://twitter.com/uxpodcast/status/467194152544120832 References: The First episode of UX Podcast Gamestorming Dave Gray Kevin Hoffman Universal methods of design Designing the conversation Photo credit: Elidr.

An accessible, user-centered comment system? How has no one managed to do that before? UX Podcast is joined by Malin Crona from The Centre for Easy-to-Read and Mikael Zackrisson from Ziggy Creative Colony to talk about the c4all commenting system. For the past 2 years they've been working to produce a commenting system for easy-to-read newspaper 8sidor that can enable a dialogue with all of their readers, irrespective of cognitive or developmental disabilities or whatever other reason that might make commenting a challenge. We talk to them about the journey to make accessible and open comments for all. (Listening time 37 minutes) References: 8 Sidor (Swedish easy-to-read newspaper) PTS (Swedish Post and Telecom Agency) New commenting function gives more people a voice in the digital community (In Swedish) Comments for all (c4all on Github) An example page on 8sidor featuring the c4all commenting system

James and Per are joined in this episode by Jens Wedin to talk about design research. When should you do research? Why should you do it? How should you do it? How much is enough? Our discussion also goes into ways of working as a UX practitioner and we share a fair few tips. How do you move away from the wireframes business and become more of a UX-coach? (Listening time 39 minutes) https://soundcloud.com/uxpodcast/71-james-per-jens-gather-insights https://twitter.com/uxpodcast/status/457242950154866688 References: Design Research (Swedish slidedeck by Jens Wedin) Achieving Alignment: Collaboration Versus Wireframes? Quantity trumps quality (at first) There is no such thing as UX strategy There is no UX, there is only UX Visualizing Progress with Agile Storymapping Transcript: Per: This is UX Podcast, balancing business, technology and users every other Friday from Stockholm, Sweden. I’m Per Axbom. James: And I’m James Royal-Lawson. Actually I was going to suggest I read it. I was just going to say it and you read it. Excellent. Thank you very much. Per: OK. You’re welcome James. James: Yeah, you’re welcome. Very good. Teamwork. Per: Yeah, sort of. I had pressed record like five minutes go. James: You normally do that. Per: Yeah. James: Today we have a guest. Per: And not just any guest. James: No. Per: A guest who was with us when UX Podcast actually was born. James: We’re joined by Jens Wedin who was with us on that first trip to UXLx in 2011, May in 2011, Portugal, Lisbon. Hello Jens. Jens: Hello. View the full transcript Per: And welcome to the show. Jens: Thank you! Thank you for having me here. James: Was that intro long enough or short enough for you? I’m being a bit mean Jens. Jens is one of our listeners as well and he actually is someone who has mentioned about how long our intros used to be. I babble at the start and we cut it down after Jens’ … Jens: But many times, I listen to the podcast I think two or three in a row and I don’t listen to them kind of directly when they come out. So that’s probably why I think they’re long because you listen to them after each other and then I guess … Per: All right. Yeah, so you hear the same thing over and … Jens: Yeah. James: Yeah. But now we have the right short music at the start, so you don’t have to listen to the theme tune in its entirety. Unless you want to at the end, then you can. I give you the choice. So today’s show is going to be about design research. Now, Jens, I know that you held a presentation about this a few weeks ago. Jens: Yes. James: Which is what gave us the idea of bringing you in to chat about it. From what I understand, it went down quite well with your presentation. Jens: I think so. I try to – I’m doing a series right now of different talks where I talk to – I talk about user experience on different levels, on different parts of the user experience and how to work with it. So I have done three now. So I have one every month and I normally start having a brown bag at Valtech where I work. James: Your brown bag. What do you mean by that? Jens: Brown bag is where we share knowledge within the company. So if somebody would like to talk about for example design research,

UX Podcast attended the launch of Vimla, a new mobile network developed start-up style by Telenor here  in Sweden that aims to be simple, open, and community driven. We talk to Johan Littorin, head of Vimla, about how the idea was born and how they are working with user-centered product development. We also talk to Katarina Gospic, brian scientist and beta tester of Vimla about her experience as part of the Vimla focus group and what ideas she has for the service. (Listening time: 44 minutes) https://soundcloud.com/uxpodcast/70-james-per-vimla https://twitter.com/uxpodcast/status/451968693401296897 References: The UX Podcast listener survey Full interview with Johan Littorin Full interview with Katarina Gospic Episode 61: Interview with the Grumpy Innovator

UX Podcast in Sweden stretches across 6000km of Atlantic ocean to join up with The Dirt Show in Boston for a crossover show. James and Per from UX Podcast along with Steve, Mark and Tim from The Dirt Show quiz each other about how UX and web development in the US and Europe. We field questions to each other about accessibility, browser and device compatibility, cookie laws, research and testing budgets - plus we finishing off with a discussion about scientific versus emotional approaches to UX. (Listening time 47 minutes) https://soundcloud.com/uxpodcast/69-james-per-the-dirt-show https://twitter.com/uxpodcast/status/446902559048204288 References: UX Podcast listener survey 2014 The Dirt Show podcast Question 1: Section 508 The Blind Film Critic Episode 31: Accessible infographics with Derek Featherstone Question 3: EU Cookie law in Sweden History in the making: the first ‘cookie rule’ fines in Europe Question 4: YouEye UserZoom remote usability testing  

Are you in it for the money or in it for the UX? James and Per reflect on Facebook's $19bn purchase of Whatsapp, the history and future of messaging and personal correspondence as well as how the start-up ideology you adopt can affect your approach to UX. (Listening time: 38 minutes) https://soundcloud.com/uxpodcast/68-james-per-ask-money-or/ https://twitter.com/uxpodcast/status/441868251455561728   References: Wassup 2008 Whatsapp Mark Zuckerberg announces the Whatsapp deal Famous tech acquisitions, cost per user The "missing" Bokado article: Whatsapp's focus on UX Telegram 37Signals  

UX deliverables with Anna Dahlström. We look at the problem with UX deliverables, explore being tactical and adapting what you produce to the situation, dabble with mentoring and find time for a "fika". (Listening time 53 minutes) https://soundcloud.com/uxpodcast/67-james-per-anna-talk https://twitter.com/uxpodcast/status/436758056614264832 References: Best Practice for UX Deliverables Twitter conversation between Andrea Resmini and Anna Dahlström From wireframes to coaching by Whitney Hess UX Fika Semlor on Facebook The Praying Otter

A Link show. James and Per discuss three recent articles found during their digital travels. Has information architecture been hindered by the rise of user experience? What is user experience? and finally how do you make sure that users don't accidenta...

A sex show. We're joined by The Web Psychologist Nathalie Nahai to talk dirty. We discuss sex and UX. Is everything connected to sex, even online? We look into our decision making process, the relationship cycle we experience with web sites and services, and even how we can spice them up again when the honeymoon period comes to an end. (Listening time: 50 minutes) https://soundcloud.com/uxpodcast/65-james-per-nathalie-talk https://twitter.com/uxpodcast/status/426630983845441536 References: Nathalie Nahai, The Web Psychologist Sex, sex, sex (music clip) Episode 63, Podcast recommendations Child of the 90s, Internet Explorer advert Windows 8: Operating Under the Influence Photo of Nathalie at UX Brighton by Danny Hope

A Link show to start the year. Per and James discuss three recent articles that they've found during their digital travels. With font-face now widely supported how much thought do you need to put into your font-stack? How do you go about adding personality to your website or product? Finally we take a look at some of the top UX predictions for 2014 and even share our own thoughts on the coming year. (Listening time: 51 minuters) https://twitter.com/uxpodcast/status/421614786200489984 https://soundcloud.com/uxpodcast/ux-podcast-episode-64 References: Article 1: Why we still need web-safe fonts by Alexander Dawson Safe web fonts Google Fonts Fantasy fonts Bootstrap Article 2: Designing personality by Kevin Jeong Episode 62 Where we discuss delight and brand personality Take UX to the next level by adding 'delight' by Martin Gittins Article 3: The top UX predictions for 2014 Episode 33 Where we discuss design trends for 2013 Episode 53 Where we discuss UX unicorns and pegasuses Powtoon The art of explanation Google Glass

Whilst sat around an open fire drinking sherry and wearing Santa hats, James and Per record a podcast about podcasts. In this meta-show we explain how podcasts help us in our work. What is it that makes us like a podcast? What kind of challenges do podcaster face in producing awesome shows? Finally we recommend a bunch of podcasts that we listen to and explain why you should give them a try. Pour yourself a glass of something nice and enjoy the last UX Podcast show of 2013. (Listening time: 49 minutes) https://soundcloud.com/uxpodcast/63-james-per-recommend https://twitter.com/uxpodcast/status/416594839623716865 References: Stitcher (all the podcasts recommended are available on Stitcher apart from the two with links provided to RSS Feeds) UX Podcast interview with Nathalie Nahai The Good, The Bad and The Dirty - RSS feed Sex Nerd Sandra The Big Web Show UIE Brainsparks - RSS feed The Psych Files Snap Judgement The Dirt UX Podcast on Spotify

In this linkshow James and Per discuss 3 articles they've found during their digital travels. We start off by discussing customer experience landmines - things (from the experiences of a non-uxer) that can be hurdles for your customers. In the middle of the show we get delightful and discuss  adding delight to your ux. Finally we peel back the buzz and look at working with touchpoints. What do you think? Email us at uxpodcast@uxpodcast.com (Listening time: 40 minutes) http://twitter.com/uxpodcast/status/411407834098958336 http://soundcloud.com/uxpodcast/62-james-per-are-delightful References: Article 1: Is Your Web Developer Planting Hidden Customer Experience Land Mines? by Roger Dooley Article 2: Take UX to the next level by adding ‘delight’ by Martin Gittins Designing for delight (Giles Colborne) Sketchnotes and notes from Giles's UXLx 2013 talk Article 3: Un-Sucking the Touchpoint by Chris Risdon Danger Mines photo by Leo Reynolds  

Costas Papaikonomou is The Grumpy Innovator and author of Thoughts from a Grumpy Innovator as well as one of the founding partners of the Happen group that specialises in helping organisations transform their innovation success rate. We talk to Costas about his book and how it came about. We also learn about what helps and hinders innovation inside an organisation, some techniques for innovating, and how UX can play its part. (Listening time: 37 minutes) https://twitter.com/uxpodcast/status/406423245488136192 https://soundcloud.com/uxpodcast/61-james-per-costas-grumpily References: Thoughts from a Grumpy Innovator The Folly of Rewarding A while Hoping for B (PDF) Episode 39 with Jesper Åström - the 1-9-90 model. Outfox your competition (conference in Stockholm) The Hour Between Dog and Wolf Donations for Operation Yolanda in the Philippines UX Podcast on Stitcher

Web forms and form analytics. We're joined (once he'd found the right garden!) by Jonas Arnklint from Stockholm-based start-up Revrise to talk about web forms. We talk about the form's importance in most things web - sign up forms, payment forms, contact forms. We also talk about Jonas's form analytics product, designed to help you pick up on form problems and leakage. To cap things off, we share some of our tips for optimising your web forms. (Listening time 41 minutes) https://twitter.com/uxpodcast/status/401255789022953472 https://soundcloud.com/uxpodcast/james-per-jonas-fill-in-forms References: Webbradion (Jonas's Swedish podcast) Episode 5 - The truth about gamification (the "kill room" episode) Revrise form analytics Best practices for form design, Luke Wroblewski (PDF)