Summary: Today's podcast is on social media listening (http://CLOSINGBIGGER.NET/wp-content/uploads/sales-training-podcast/Social-Media-Listening-Strategy.mp3), monitoring and strategy. I have also done a quick infographic / flowchart on the process and key points from the social media monitoring podcast. Have a listen and let me know what you think. (http://www.closingbigger.net/wp-content/uploads/2011/06/Social-Media-Monitoring.jpg)
