Summary: <p><span style="color: rgb(33, 37, 41);">"Customer-centric innovation is at the heart of all successful business organizations because a happy, satisfied customer is the best brand ambassador! </span></p><p><br></p><p><span style="color: rgb(33, 37, 41);">ICICI Lombard strives to ensure our customers always receive the very best support and service. In this episode of IL Café, Vasundhara Bhonsle, Chief - Customer Support at ICICI Lombard, explains how the company’s customer-first philosophy has been a driver of world-class innovations- from the industry-leading IL Take Care app to the AI-powered chatbot- which are geared towards offering personalized solutions that create a seamless insurance process." </span></p>
