IL Café- We have you Covered!

IL Café is back again, with a ground-breaking conversation on motor claims process with Mr. Rajiv Mirani. Tune in to know more.#ICICILombard #NibhyaVaade #ILCafe

Empowering small business with a safety net – because success deserves protection. Learn more about SME Insurance on our all new episode of IL Café with Mr. Faiz Ahmad – Vice President SME Agency. #ILCafe #ICICILombard #NibhayeVaade #Episode12

Join us in an all-new episode of IL Café on revolutionizing health through tech innovation. Learn more about it as Mr. Vivek Srivastav talks about the future of health & how underwriting play a crucial role in finding the pathway to it. #ICICILombard #ILCafe

Good health leads to a fitter you. Discover the features that Health AdvantEdge and BeFit Rider has to offer with our IL Café podcast session with Abhishek Saraf from the ICICI Lombard family.#ICICILombard #NibhayeVaade #ILCafe #ILCafeEpisode10

In a world where payments are done with a ease of a button, presenting Anywhere Cashless an innovative service for our policy holders.Learn more about it on the IL Café exclusive podcast with Shailesh Dubey.#ICICILombard #AnywhereCashless #NibhayeVaade

Imagine that your dream vacation is in full swing, and suddenly, unforeseen circumstances disrupt your plans. Whether it's a medical emergency, trip cancellation, lost baggage, or any unexpected mishap, travel insurance offers you peace of mindOn this episode of IL Cafe, Pankaj Shrivastava, Head - Motor agency/broking, Affinity, Travel explains how travel insurance makes life easy while you're on the move, and why it's wiser to secure your trips with travel insurance. 

ICICI Lombard brings you an exclusive Podcast on Cardiac Health and Wellness. Tune in for an insightful session with Dr. Ravneet Vilkhoo and Dr. Akash Sharma.#NibhayeVaade #ICICILombard #WorldHeartDay

“Avoiding groupthink (is a major benefit of diversity). People with different perspectives can challenge the group norm and lead to better innovation in the organization. This fosters creativity and, more importantly, helps build innovative solutions to complex problems that the organization has been dealing with. We also see better quality of decisions; therefore, the quality of execution also improves.”   There is an increased emphasis on inclusion and diversity in Indian organizations, and ICICI Lombard has been a champion of equity and diversity at the workplace. In this episode of IL Café, Jerry Jose, Chief – Human Resources at ICICI Lombard, explains that diverse perspectives and experiences provide many benefits that help organizations achieve success.  

"Customer-centric innovation is at the heart of all successful business organizations because a happy, satisfied customer is the best brand ambassador! ICICI Lombard strives to ensure our customers always receive the very best support and service. In this episode of IL Café, Vasundhara Bhonsle, Chief - Customer Support at ICICI Lombard, explains how the company’s customer-first philosophy has been a driver of world-class innovations- from the industry-leading IL Take Care app to the AI-powered chatbot- which are geared towards offering personalized solutions that create a seamless insurance process."  

ICICI Lombard is a pioneer in motor insurance in India. In a country where nearly half of all vehicles still go uninsured, ICICI Lombard has been proactive in bringing out several innovative motor insurance products that address the wide spectrum of needs of vehicle owners across the length and breadth of India. From customized insurance plans to PAYU and PHYU to the groundbreaking Motor Floater and other such products, ICICI Lombard’s motor insurance products are aimed at serving the customer’s requirements in a way that enriches his/her life. This customer-first approach is a driving factor in our company’s vision.  In this episode of IL Café, Mr. Nitin Khanna, Business Head - Motor Business at ICICI Lombard, discusses the importance of motor insurance, the larger trends in motor vehicle insurance in India, and how they impact vehicle owners. 

ICICI Lombard has taken many steps to become customer-centric in order to help settle claims in a hassle-free manner. During the pandemic, the company embraced digital transformation, providing services that prioritized customer safety while striving to make important services like claim settlement easier at a very difficult time for everyone. The lessons learnt during the pandemic have led to a transformation in the company’s approach. There is now an increased emphasis on customer safety, digitalization, toward sustainability at the institutional level, and many other aspects that benefit customers. In this episode of Il Café, Mr. Sanjay Datta, Chief- Underwriting, Reinsurance and Claims at ICICI Lombard, explains how ICICI Lombard is working to make the customer’s experience seamless and productive, especially with regard to claim settlement.

ICICI Lombard has been front and center amongst Indian businesses when it comes to ESG efforts. The company has incorporated sustainability as an integral part of its core operations and growth strategy. From embracing the UN’s Sustainable Development goals to supporting sustainable practices that address environmental and climate challenges to helping with the efforts toward a low-carbon economy and more, ICICI Lombard has adopted a holistic approach towards its ESG goals as a responsible enterprise and stakeholder in the future of our world. In this episode of IL Café, Mr. Gopal Balachandran, CFO & CIRO – ICICI Lombard, talks about ESG and its impact on the insurance industry. 

· The Indian insurance business is undergoing massive digital revolution. Newer digital technologies, such as Artificial Intelligence and Machine Learning, are and will continue to play an important role in developing creative customer experience solutions. · Insurance sector has seen a major shift in consumer expectations & behaviours. The industry has not just adapted but also embraced newer technology, whether it's through an AI chatbot that acts as a Virtual Insurance Advisor, an AI detection model that acts as a Digital Claims Adjuster, or a machine learning model that acts as a smart underwriter. Specifically, on the claims side, IoT, drones, telematics & wearables play a higher role in prevention of incidents as compared to traditional claims management.·  Despite several efforts by Government, only 34% of population covered by health insurance, life insurance – 28%, two-wheeler 40% despite it being legally required. · Insurance industry continues to thrive on physical interactions – broker, agent, dealer (sourcing), hospital, TPA, garage and surveyor (claims).· There is huge opportunity to move away from the traditional ways of working – leveraging digital across distribution, claims and servicing, improving customer engagement and towards proactive risk management.· New generation products such as cyber, telehealth and cashless homecare, IoT based risk management solutions, byte-sized insurance products such as vector borne disease, PA for train journeys have become the order of the day. · New types of risks are emerging - pandemic, climate change, privacy and data protection or even hybrid working. For existing products such as motor – usage of telematics to analyze driving behavior to price risk. For health – integration of wearable data in health underwriting and risk management.Advice for digital insurance buyers inundated with information and options in a crowded market.· Insurance customers today are increasingly mobile and well connected. They are multimedia oriented, extremely social digitally, they prefer digital over physical interactions, they prefer doing stuff themselves rather than talking to people on a call centre or conversation or meeting people. Ratings and reviews carry considerable influence over their buying decisions, they prefer to read what other people have bought and make their own minds with respect to what purchases that they want.· Use information that is available on websites as well as through the AI driven chatbots and Whatsapp bots to understand more about product information.· Contrast and compare service levels of various insurance organizations available publicly, use that to compare claim paying ability of insurance organizations, financial stability and digital solutions available for servicing as well as paying claims.· Ultimately it is not only about the easy of purchasing an insurance policy that counts, it is the features (explained in simple terms – what is covered vs not covered), it is the ease of servicing, it is the engagement platform (in our case ILTakeCare forms a continuum of care engagement platform for everything related to insurance – wellness tips, tele-consultation, home healthcare, fitness tracker, FaceScan, CalScan) that will help the insurance customer at the time of their need as well as for their overall risk management.Growth strategy going forward / collaborations & partnerships· As an organization, we aim to be a technology company that is doing insurance. The customer is at the forefront of all the solutions and innovation that we do at ICICI Lombard.· We have already been at the forefront on developing some of these solutions - be it our break-in AI solution that helps customers to renew their policy automatically by clicking and uploading pictures of their vehicles.· Our health cashless AI solution that helps in adjudication and authorization of health cashless claims for our group health customers.· Our cognitive service and natural language processing driven BOT helps to resolve customer queries through chat or voice.· Virtual inspections using drones and IoT-driven monitoring of cargo are helping our commercial lines customers in risk understanding as well as risk mitigation.· Our ILTakeCare app is helping our retail and corporate customers to use features such as tele-consultation and homecare. Similarly, our newly launched AI-based features on the app such as FaceScan and CalScan are helping customers in understanding their vitals and calorie intake to take better care of their health.