Ep 003 - Mr. Sanjay Datta, Chief- Underwriting, Reinsurance and Claims at ICICI Lombard

Summary: <p>ICICI Lombard has taken many steps to become customer-centric in order to help settle claims in a hassle-free manner. During the pandemic, the company embraced digital transformation, providing services that prioritized customer safety while striving to make important services like claim settlement easier at a very difficult time for everyone. </p><p>The lessons learnt during the pandemic have led to a transformation in the company’s approach. There is now an increased emphasis on customer safety, digitalization, toward sustainability at the institutional level, and many other aspects that benefit customers. </p><p><br></p><p>In this episode of Il Café, Mr. Sanjay Datta, Chief- Underwriting, Reinsurance and Claims at ICICI Lombard, explains how ICICI Lombard is working to make the customer’s experience seamless and productive, especially with regard to claim settlement.</p>