Summary: Much like a house, when it comes to building a solid framework for IT operations management, a strong foundation is key. For government IT teams, that foundation is made of good, robust data — you can’t effectively manage or protect what you don’t know you have. In this episode, Bruce Miller, Deputy Inspector General of Audits for the Department of Homeland Security and Chris Russick, IT Transformation Manager at ServiceNow talk about what good data looks like, why it’s essential to gain control over IT resources and how agencies can begin building that firm foundation. See omnystudio.com/listener for privacy information.
