The customer and digital sovereignty are central to transformation with Les Ottolenghi – CIOitk #23

Summary: This week I’m joined by Les Ottolenghi who is the EVP and CIO for Caesars Entertainment. In this episode, Les shares his perspective on how the CIO sits at the epicenter of strategy, execution and value creation within the enterprise. He talks about his journey to modernize 40-year-old systems to create a modern digital platform that increases value for customers. Les describes how business conversations start with the customer and the importance of respect for their data. He brings our conversation full circle to explain how the CIO plays a central role in this evolving process.