The CIO In The Know Podcast - CIOitk show

The CIO In The Know Podcast - CIOitk

Summary: Companies are looking for ways to transform their business to remain relevant and differentiated within their industry. Technology now plays a central role in this transformation. There are a shortage of stimulating and compelling conversations that both inspire and fuel new thinking for the CIO and executive team. CIOitk is determined to change that. CIOitk is a podcast focused on this transformation. Geared toward a strategic audience, CIOitk takes on a markedly different spin. Guests on the podcast will include CIOs, fellow executives and executive recruiters focused on the CIO role. Discussions are both provocative and pragmatic while focusing on the intersection of business and technology. The objective is to provide inspiration and fuel new thinking for the CIO and executive team as they look to transform their business.

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Podcasts:

 The role of technology in the fan experience with Charles Sims – CIOitk #29 | File Type: audio/mpeg | Duration: 00:22:43

This week I’m joined by Charles Sims who is the Head of Technology for the Los Angeles Clippers basketball team. In our discussion, Charles starts with what his day looks like as Head of Technology for an NBA basketball team. He talks about his experience working for Steve Ballmer and the incredible value he brings to the Clippers organization. Lastly, Charles discusses how they balance leveraging technology to enhance the fan experience while not taking away from the game.

 Starting with the customer and working backwards with Prakash Kota– CIOitk #28 | File Type: audio/mpeg | Duration: 00:22:27

This week I’m joined by Prakash Kota who is the Chief Information Officer for Autodesk. In our discussion, we talk about how Autodesk changed from a company that shipped software to a subscription-based business. We talk about the role of the CIO and what it means to work backwards. Prakash shares his perspective on digital transformation delving into how cloud and AI are providing greater value and making the work more exciting. He talks about the value he gets from his CIO to CIO interactions and his perspective on the CIO role moving forward.

 Leading Digital Transformation in a Financial Institution with Sangy Vatsa – CIOitk #27 | File Type: audio/mpeg | Duration: 00:24:11

This week I’m joined by Sangy Vatsa who is the EVP and Chief Information Officer at Comerica Bank. In our discussion, Sangy outlines how digital transformation came to a 178-year-old bank. As part of that transformation, Sangy shares the details of their Tech Vision 2020 initiative along with their two-in-a-box and ALEX models. Using these models, we discuss how Comerica went from 0 to 100 applications in the cloud in only 9 months. Sangy covers how they did this, what they learned along the way and what they now have planned for Digital 2025.

 Building the innovative learning health system with Aaron Miri– CIOitk #26 | File Type: audio/mpeg | Duration: 00:30:11

This week I’m joined by Aaron Miri, the Chief Information Officer for Dell Medical School and the University of Texas Health Austin. In our discussion, Aaron talks about the complexity within the healthcare ecosystem and how they leverage innovation in atypical ways. He outlines his view of building the learning health system including the hospital that Steve Jobs would have built. Aaron talks about how healthcare is complex, but how he navigates the challenges of siloed data, legacy systems and established processes to focus on the patient. Lastly, he discusses the importance of policy and his congressionally-appointed role on the US Health and Human Services Health IT Advisory Committee (HITAC).

 The unique value a CIO brings to customer engagement with Colleen Berube– CIOitk #25 | File Type: audio/mpeg | Duration: 00:23:17

This week I’m joined by Colleen Berube, the Chief Information Officer for Zendesk. In our discussion, Colleen outlines how today’s CIO is different from that of the past with regards to customer engagement. She talks what the CIO brings to customer engagement and how the CIO has a vantage point that other leaders don’t have. Colleen shares how one leader wanted a 360 degree view of the customer but only had 120 degrees of data. She talks about the traits have served her well and good places for a CIO to start with customer engagement.

 The cost of awesome - Turning CHAOS into Order with Mitch Davis– CIOitk #24 | File Type: audio/mpeg | Duration: 00:24:08

This week I’m joined by Mitch Davis, who is the Chief Information Officer at Dartmouth College. In this episode, Mitch talks about how IT really manages chaos and how it ultimately turns CHAOS into Order. He goes further by discussing the ‘cost of awesome’ and how he moved clients from a change-negative to change-positive culture. As part of this shift, Mitch outlines why he focuses on the client you want, not the client you have and how great experiences play a role. Lastly, we cover a big topic around diversity and how Mitch makes it an everyday conversation the to the point that people from outside of IT are choosing to join IT.

 The customer and digital sovereignty are central to transformation with Les Ottolenghi – CIOitk #23 | File Type: audio/mpeg | Duration: 00:29:07

This week I’m joined by Les Ottolenghi who is the EVP and CIO for Caesars Entertainment. In this episode, Les shares his perspective on how the CIO sits at the epicenter of strategy, execution and value creation within the enterprise. He talks about his journey to modernize 40-year-old systems to create a modern digital platform that increases value for customers. Les describes how business conversations start with the customer and the importance of respect for their data. He brings our conversation full circle to explain how the CIO plays a central role in this evolving process.

 Enabling the millennial and Gen Z workforce with Wendy Pfeiffer– CIOitk #22 | File Type: audio/mpeg | Duration: 00:30:35

This week I’m joined by Wendy Pfeiffer who is the Chief Information Officer at Nutanix and the UC Berkeley 2019 Fisher CIO of the Year. In this episode, Wendy shares her perspective on how IT and the role of the CIO is evolving. She talks about how she runs IT in a fishbowl and the impact to her personally. Wendy goes further to talk about the dramatic changes needed to support the millennial and Generation Z workforce of today and tomorrow. She discusses how they view technology as an extension and why they don’t think of it as technology. Lastly, I ask Wendy for her perspective on ‘software eating the world’. Her response: Software already ate the world.

 Using technology as a business game changer with Mark Tonnesen – CIOitk #21 | File Type: audio/mpeg | Duration: 00:27:08

This week I’m joined by Mark Tonnesen who is the Chief Information Officer at Freedom Financial Network. In this episode, Mark shares his perspective on what business leaders are looking for and why he approaches problems differently. He talks about his experience leading different organizations and it has helped provide greater business value. Mark explains how emerging technology is a game changer for both customer and employee experiences even in highly regulated and compliant industries like financial services.

 A candid conversation about the CIO role with Ben Haines – CIOitk #20 | File Type: audio/mpeg | Duration: 00:30:53

This week I’m joined by Ben Haines who is the Chief Information Officer at Verizon Media. In this episode, I have a candid conversation with Ben where he outlines his perspective on the CIO role. Has it changed? Or not? We go deeper and he shares how doing a ‘tour’ leading the helpdesk gains business insights. Ben outlines how we, as CIOs, need to change our thinking for both the role and how we lead. Part of that change involves the role of failure and how the CIO engages with the board. Digging deeper, I ask Ben if I were to look at his schedule, what would it look like? And finally, we finish with a lightning round of his perspective on technology including cloud and AI.

 Finding talent in unusual places with Brian Hoyt– CIOitk #19 | File Type: audio/mpeg | Duration: 00:19:40

This week I’m joined by Brian Hoyt, the CIO of Unity Technologies. Unity is a technology company with a real-time 3D development platform. In our discussion, Brian outlines how he engages with his CEO while still reporting to the CFO. Brian’s CEO attends his all-hands IT meetings and shares how his relationship got started. Brian also discusses his perspective on what he believes is the cause of most IT issues and how he is exciting people in such a competitive market. To that end, Brian shares examples of how he is bringing skillsets to IT that often don’t look like they belong in IT.

 The CIO plays a key role as the connective tissue of the organization with Mark Grimse– CIOitk #18 | File Type: audio/mpeg | Duration: 00:25:51

Introduction: This week I’m joined by Mark Grimse, the Vice President of IT at Rambus. Rambus is an engineering and intellectual property company with many different revenue models. In our discussion, Mark takes a pragmatic look at how new technology such as RPA, ML and AI play a role in a 25 year old company. The answer is not as simple as you might think. We also discuss the role startups play in scouting the horizon. As Mark put it: We didn’t have a taxi cab problem until Uber arrived.

 The CIO engaging customer experience for enterprise success with Yousuf Khan – CIOitk #17 | File Type: audio/mpeg | Duration: 00:26:25

This week I’m joined by Yousuf Khan, CIO and VP of Customer Success at Moveworks. Yousuf has served as CIO for multiple companies and shares his perspective on the changing CIO role. CIOs are finding themselves moving beyond operational functions and taking on customer-facing responsibilities. In this episode, we discuss the importance customer experience plays for enterprises and the pillars that enable the CIO to play a significant role. Yousuf outlines three keys to building relationships and the importance that community plays in CIO decision making.

 Understanding the role of the CIO and beyond with Bryan Ackermann – CIOitk #16 | File Type: audio/mpeg | Duration: 00:26:21

This week I’m joined by Bryan Ackermann who is the Chief Information Officer at Korn Ferry and the Managing Partner for Korn Ferry Advance. We discuss how the CIO must stay immersed in technology but also understand the rest of the business. Bryan acknowledges that the CIO role is complex but critical to the business beyond just considering IT a cost center. We discuss the muscle memory that leads to this and how the CIO can change it. Bryan emphasizes that, today, someone in the organization will lead technology. The question is, will it be the CIO?

 Building on experiences inside and outside of IT with Bryan Muehlberger – CIOitk #15 | File Type: audio/mpeg | Duration: 00:28:26

This week I’m joined by Bryan Muehlberger who is the Chief Information Officer for Beachbody. In our discussion, Bryan discusses how his career took a step outside of IT. He discusses the value that brought as CIO along with the challenges it presented and how he overcame them. Bryan outlines how the role of the CIO is the most well-positioned to be CEO yet most CIOs are not well positioned to be CEO. He discusses how to differentiate the role of the CIO considering the consumerization of technology and how this creates one of the biggest challenges for the CIO. As we finish up the discussion, Bryan discusses how traditional methods will lead the CIO to failure and the guiding principles that lead Bryan to success.

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