Summary: In this session, we will review a list of common phrases in Spanish that Customer Service Representatives can use when talking with customers.<br> <br> <br> <br> <br> <br> <br> <br> Podcast Upgrade Bonus:<br> Get access to these free bonus materials by signing up for a Free Membership:<br> <br> * Downloadable PDF Guide with sentence by sentence article transcriptions<br> * Video with sentence by sentence transcript and pronunciation voice over<br> * Download link for MP3 Audio file of this session<br> <br> Additionally, you can choose to receive useful Spanish learning materials by email as well as get notified when new Podcast episodes become available,<br> You can access these Members-Only bonus materials by clicking on “signup now” to register over here (or just sign in if you already registered):<br> <a href="http://spanishforyourjob.com/bonus/bonus12/">Click Here to Get Your Bonus Materials</a><br> <br> <br> Here is the First Set of Phrases in Spanish for Customer Service Representatives:<br> Let’s begin with a few examples that can be used to open a conversation.<br> <br> Phrase 1<br> <br> Hola, mi nombre es Alberto García; gracias por llamar a Banco del Norte. ¿Me puede decir su nombre?<br> Hi, my name is Alberto García; thank you for calling Banco del Norte. May I know your name please?<br> Hola, mi nombre es Alberto García; gracias por llamar a Banco del Norte. ¿Me puede decir su nombre?<br> <br> In this example, depending on the time of the day, you could replace the word “hola” for one of these words: <br> -Buenos días – Good Morning<br> -Buenas tardes – Good afternoon<br> -Buenas noches – Good evening<br> <br> Phrase 2<br> <br> Mucho gusto. ¿Cómo puedo ayudarle hoy?<br> Nice to meet you. How may I help you today?<br> Mucho gusto. ¿Cómo puedo ayudarle hoy?<br> <br> The next phrase is another alternative you could use to start this kind of conversation.<br> <br> Phrase 3<br> <br> ¿Cómo puedo ayudarle?<br> How may I help you?<br> ¿Cómo puedo ayudarle?<br> <br> You could also say: <br> <br> ¿Cómo puedo ayudarle hoy?<br> How may I help you today?<br> ¿Cómo puedo ayudarle hoy?<br> <br> Now, let’s go over a few phrases that can be used to help customers feel heard and understood.<br> <br> Phrase 4<br> <br> Entiendo cómo se siente. <br> I understand how you feel.<br> Entiendo cómo se siente.<br> <br> You could also say: <br> <br> Entiendo que se sienta así<br> I understand that you feel that way<br> Entiendo que se sienta así<br> <br> <br> Phrase 5<br> <br> Entiendo su punto de vista. Vamos a trabajar juntos para encontrar una solución.<br> I understand your point of view. We will work together to find a solution.<br> Entiendo su punto de vista. Vamos a trabajar juntos para encontrar una solución.<br> <br> <br> You can find the full list pf Phrases in the Podcast Upgrade Bonus:<br> Get access to these free bonus materials by signing up for a Free Membership:<br> <br> * Downloadable PDF Guide with sentence by sentence article transcriptions<br> * Video with sentence by sentence transcript and pronunciation voice over<br> * Download link for MP3 Audio file of this session<br> <br> Additionally, you can choose to receive useful Spanish learning materials by email as well as get notified when new Podcast episodes become available,<br> You can access these Members-Only bonus materials by clicking on “signup now” to register over here (or just sign in if you already registered):<br> <a href="http://spanishforyourjob.com/bonus/bonus12/">Click Here to Get Your Bonus Materials</a><br> <br> <br> <br> Want more resources for Customer Service Representatives?<br> Click here: <a style="color: #0000ff; text-decoration: underline;" href="http://spanishforyourjob.com/customerservice/">Spanish for Customer Servi...</a>
