The Digital Broker Podcast

In this episode of The Digital Broker podcast, Steve and Ryan examine remote work within insurance agencies. They discuss why remote work is taking off, why your agency needs to consider it, how to conceive a remote work policy, how to guard against unforeseen complications, and how to ensure a smooth transition.

In this episode of The Digital Broker podcast, Steve and Ryan discuss the principles of leadership in an insurance agency. You will learn what it means to lead as opposed to being in charge, how to see the total picture, how to minimize workplace arguments, and how to get the best results from your team.

In this episode of The Digital Broker, Steve and Ryan continue their conversation from their Executive Management Program presentations at Applied Net 2018 and provide insurance agencies a blueprint for digital transformation. You will learn how to better read the future by distinguishing between hard and soft trends and how ideas, even the bad ones can fuel your organization forward.

In this episode of The Digital Broker, Steve and Ryan unpack the contents of the talks they gave at the Executive Management Program of the Applied Net 2018 conference. By listening to this episode, you will learn how to tell bad data from good data, how to identify soul-sucking tasks and remove them, and how to evaluate the solutions you might not know you have, such as customized API’s.

In this episode of The Digital Broker podcast, Steve and Ryan talk directly to Reid French , CEO of Applied Systems, about CapitalG’s earth-shaking investment in Reid’s company. By listening to this episode, you will learn: What the deal represents not only for Applied but for the insurance industry as a whole.

This week on The DIgital Broker podcast, Steve Anderson and Ryan Deeds discuss insurance technology, also known as Insurtech, and why insurance agencies are so hesitant to look at new technologies. They explain easy ways agencies can assess technology without risking anything, for example, by going to conferences such as InsurTech Connect.

In this episode of The Digital Broker podcast, Steve Anderson and Ryan Deeds discuss email technology management for insurance agencies and brokerages. Learn how DMARC and an archive can save your agency time and money, how to handle underwriters who refuse encrypted email and noninvasive ways to monitor employee use of work email on personal devices.

Steve and Ryan discuss how the unrestricted use of email can lead to lost productivity within an agency or brokerage. They go over certain tools, procedures, and training that can enhance your agency's production across the board.

In this episode of “The Digital Broker”, Steve and Ryan discuss the growing importance of speed in the insurance industry. They cover the pitfalls to avoid, how speed can be a competitive advantage, and areas to implement speed first.

In this episode of “The Digital Broker”, Steve and Ryan discuss the need for growth in an agency and compare the pros and cons of organic growth versus acquisitive growth.

In this episode of “The Digital Broker”, Steve and Ryan speak to Frank Sentner, the original founder of Sagitta ™ and a legendary figure in the insurance industry. Frank explains the history of data standards in the insurance industry (ACORD), whether data standards are still needed, how APIs are impacting the insurance industry, latest technological developments in the insurance space, and how to evaluate insurtech startups.

In this episode of “The Digital Broker”, Steve and Ryan speak to Cooper Jones, the President of The Crichton Group, about the methods that agencies and brokerages can use to ensure their perpetuation over time.

In this episode of “The Digital Broker”, Steve and Ryan discuss how insurance agencies must evolve from providing “customer service” to “customer experience.” They explain the difference between the two, why it's important to provide more than the minimum expected service, and how a well-designed customer experience can improve your business.

In this episode of “The Digital Broker," Steve Anderson and Ryan Deeds explain how an agency can define and communicate their “value proposition” to customers, prospects and the industry as a whole. How developments in technology and business are resulting in fundamental changes for the insurance industry and what that portends for the future.

In this episode of “The Digital Broker," Steve Anderson and Ryan Deeds speak with their guest, Justin Goodman of Goodman Insurance Services about how his agency responded to the challenge of onboarding, training, and retaining new staff by developing their own training platform - Total CSR.