It's Covered: The Insurance Podcast
Summary: Because if you think insurance is boring, you aren't doing it right. This is an insurance industry podcast that is anything but industrial. We talk news, claims, sales, service, and have some fun along the way.
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- Artist: Paul and Mel
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Still recording in the dark, nevertheless we tackle topics of how rates are decided and how to handle customers who are upset about that rate increase. Our website is www.itscovered.net
What do you do when the electricity or internet go out in your office? We record a podcast episode!! Website is http://www.itscovered.net You'll only be able to reach that if you have internet access.
We all have that instinct for revenge on the road, even if it doesn't manifest itself in full-blown road rage. But when we "Teach someone a lesson," we['re really just succumbing to pride and nothing any more lofty than that. It's road safety on today's episode
We take a look at how speed limits are set on our roads and how well we obey them. http://www.itscovered.net Our free ebook for agents on how to help customers with claims: www.itscovered.net/ebook
One of the most important things an agent can do in a claim is to set expectations and sometimes that means telling the customer hard truths. Our website is http://www.itscovered.net The free ebook is at http://www.itscovered.net/17
We should be documenting our files with the possibility in mind that those notes might be shown to a jury one day. Because sometimes they are. Our website is http://www.itscovered.net Free ebook on servicing claims as an agent http://www.itscovered.net/ebook
Are we reading our emails and texts before we send them? Are we communicating something we don't mean? Email is one of the most misunderstood forms of communication for a reason, and we look at a recent email Paul received as an example. Our Facebook group: https://www.facebook.com/groups/342939569511083/ Our YouTube page: https://www.youtube.com/channel/UC03jXlcZlnboE8EX6TON9tg Website: http://www.itscovered.net
Today we explore what our time is really worth, and should we sometimes get rid of a customer who is taking up too much of it? Our website, which is NOT a waste of your time, is http://www.itscovered.net Our free ebook on handling claims as an agent is at http://www.itscovered.net/ebook
We take a look at a really weird accident claim and try to figure out how we would decide it if it were assigned to us. Spoiler - we're not sure. Do you have an idea about it? Join our Facebook group at https://www.facebook.com/groups/342939569511083 See the video at https://www.huffingtonpost.com/entry/good-samaritans-dui-crash-florida-live-stream_us_59ae5e3ee4b0dfaafcf23283
In claims, we developed kind of a six sense when people were about to tell us a fib of two. A lot of times certain phrases gave us a hint of what was about to come. Today we discuss some of those phrases. our website: http://www.itscovered.net
We play "Is That Covered?" with the original Ghostbusters film, particularly the attack of the Stay Puft Marshmallow Man. It's going to be fun making sense of this one! Our website is http://www.iscovered.net
Talking about an article about Harvey and issues dealing with flood insurance. The article in question can be read here: https://www.insurancejournal.com/news/southcentral/2018/04/11/486116.htm Our website is http://www.itscovered.net Free ebook on claims at http://www.itscovered.net/ebook
Paul saw some insurance advertisements while watching eSports on Twitch, and we began to wonder if this were a good outlet for marketing. So we pull the demographics of the eSports audience and begin to analyze it. The report can be downloaded here: http://www.nielsen.com/esports-playbook Our website is http://www.itscovered.net
We got two calls this week about new claims, so we discuss what we learned from them. Contrary to popular belief, the agent can actually do a lot in claims. Some of the ways you can make the claim experience better is in our free ebook found here: http://www.itscovered.net/ebook Our website is at http://www.itscovered.net
Paul and Mel discuss the fatality accident out of Tempe where a self-driving Uber struck a pedestrian. We'll tackle the future of insurance with self-driving vehicles and also a preliminary liability analysis of this accident. The footage from the vehicle: https://www.facebook.com/TempePolice/videos/2337144116311806/ Our website: http://www.itscovered.net Our free ebook on handling claims as an agent: http://www.itscovered.net/ebook
