Convenience Matters
Summary: Whether it’s for food, fuel, drinks or snacks — about half of the U.S. population is at a convenience store every day. We sell 80% of the country’s fuel and we are 4% of the total U.S. economy. We’ll talk about what we see at stores — and what the future may hold — as long as it’s convenient.
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- Artist: National Association of Convenience Stores
- Copyright: (c) 2016-2021 National Association of Convenience Stores
Podcasts:
What do Americans do five times a day? Stuff their pie hole, of course! Hear what Americans are eating, when they're eating and what they're looking for when they're on the go. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and John Eichberger, Executive Director, Fuels Institute
LCFS programs are intended to reduce emissions of greenhouse gases by lowering the average carbon intensity of transportation fuels used in a given geographical area. What effects could such programs have on consumers and other end users? Hosted by: John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute
People have been wary of technology that causes change for hundreds of years. What can retail expect to see that will help or hinder on the horizon? Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS
New regulations by the International Maritime Organization requires changes in diesel fuel production which will ultimately have an effect on retail diesel prices. Hosted by: John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute
Find out how skimmers, shimmers, and shammers target fuel pumps and how retailers can protect themselves and their customers. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS
Electric Vehicle market is evolving to allow for faster charge times but is the charging infrastructure keeping up? As more consumers purchase EVs both in urban and rural areas, gas stations need to keep up with existing charging technology as well as anticipate what's to come. Hosted by: John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute
In Silicon Valley, California, Loop Neighborhood Markets are disrupting the traditional convenience model. We talked with the chain's President and COO to learn how they created a neighborhood staple. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS
The total number of electric cars on the road has surpassed 3 million worldwide and Norway is the world’s most advanced market for EV sales. Hear how retailers can keep up and look to the future for this increasingly popular vehicle choice. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute
Most Americans pay for fuel with credit cards and gas station operators are racing to meet an approaching card security deadline to enable card chip transactions at the fuel pump. Whether you are a driver or a station owner, hear what changes are in store in the coming years. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS
Responsible fuel retailers must be on top of safety prevention when receiving and dispensing fuel, as well as what can be seen above ground and what is underground. Hear why proper tank, pump and operation monitoring is imperative. Hosted by: Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute
When cars needed gas, they went to gas stations. When customers needed snacks, they went to convenience stores. Now, delivery companies can bring those necessities to wherever they are needed - homes, workplaces, parking lots and street corners. Are convenience stores becoming irrelevant? Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Kevin Coupe, author and content guy for MorningNewsBeat.com
Convenience Store food just keeps getting more delicious and specific. From smoothies to shawarma, hear what customers - including Millennials - are craving. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Jayme Gough, Research Analyst, NACS
Convenience stores sell 80% of the gasoline in the U.S. As liquid fuels, vehicle and customer needs evolve and as electronic vehicles grow in market share, retailers need to keep up with the changing times. Hear from two of the preeminent fuel retailers in the industry about their preparations for the future of fueling. Hosted by: Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute
Retail design expert, Joe Bona, joins us to talk about how stores should create emotional connections with customers. Focusing on New York City's experiential designs, hear how to make your store's niche idea believable. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute
Quality employee training can improve business performance, profit and staff morale resulting in better customer service, better work safety practices and productivity improvements. Hear why it is important to consistently train new employees which also demonstrates that you value them enough to invest in them. Hosted by: Carolyn Schnare, Director of Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute
