Command Control Power

- John O'Fallon of Maxum Development, makers of Rumpus, discusses 20 years of Mac development, including Apple contracting Maxum to develop the first web server for Mac, the basis of Personal Web Sharing in System 7, Mac OS 8 and Mac OS 9! - how Rumpus came to be - what are the most popular features and feature requests of Rumpus - Mike Kingsley offers a couple of examples of customized branding in the Rumpus interface - plus, John started a brewery!

- helping clients with their "Flash Drive Plug-in" - Joe noticed Contacts app is better about pasting in an address, automatically parsing city, state, and zip - trouble with DiskMakerX? createinstallmedia works great for Mavericks, Yosemite, etc. - difficulty cloning copies of Yosemite installer using latest version of CCC? Disk Utility block copy works - CCC works perfectly to copy all the data from a failing drive with directory corruption; Disk Utility thought there were only 30GB of data on the drive, but there were actually 235GB; CCC got it all; after rebuilding the directory and repeating the clone using CCC, no additional data needed to be copied; great support from Mike Bombich - Sam recounts flash storage becoming inaccessible on new MacBook Pro - Sam explains the pitfalls of restoring the Microsoft User Data folder from Time Machine backup - Jerry discusses a recent client interaction from which we can all learn something - how to restore Calendar from Time Machine backup - we discuss strategies for billing for those unexpectedly-long resolutions; Sam recommends communicating at regular intervals

- Jerry bails Joe out onsite and diagnoses an issue where a specific website wouldn't load or respond to pings from a client location, but loaded fine from elsewhere - we discuss clients trying to set things up and fix things themselves - do you give clients easy access to their servers, e.g. Screen Sharing? - Sam lands a client on bowtie alone: "I'm a no-nonsense guy, and you look like a no-nonsense guy too." - what's your dress code for consulting? - Joe details troubleshooting serious permissions issues in Yosemite after a prior "consultant" tried to set up shared calendars - how do you bill for extensive cleanup work like the saga Joe describes? - Joe notices a pattern to Security Questions answered by a prior consultant

Many thanks to our sponsor this week, Watchman Monitoring. We're all very happy users of Watchman Monitoring. Sign up for your free trial at watchmanmonitoring.com/cmdctrlpwr and tweet @cmdctrlpwr #CCPsentme to support the show! Here's and example of a smart Watchman alert: "Time Machine AutoBackup was enabled, but is now off." Time Machine may not be completing its backups on schedule Special thanks to our guest this week, John Chaffee of BusyMac, gearing up for the much-anticipated premiere of BusyContacts. Listen to the show for 20% off! - John takes us on a trip down memory lane, including the history of Now Software, BusyMac, BusyCal, and now BusyContacts - remember Now Utilities? see this TidBITS from 1994 for context (note the CompuServe email address at the bottom) - Power On Software acquired Now Software and rebranded as Now Software in early 2000's - Calendar and Contacts cloud syncing options (iCloud, Google, Exchange, Kerio, Zimbra, Fruux, OS X Server, etc.) - Mac App Store challenges - how to wisely roll out a public beta (i.e. BusyContacts)

Special thanks to Thomas Reed of TheSafeMac and AdwareMedic for joining us this week to review the current state of adware and malware on the Mac! - Thomas has a great post on TheSafeMac: The unchecked growth of Mac adware - Thomas generously offers AdwareMedic as fully-functional software (donations encouraged) - thoughts on using AppleScript because it is human-readbale and "open source" by default, which builds trust

This week's show has been brought to you by the good folks at Blue Mango Learning Systems, makers of Clarify. Visit Clarify-It.com to download a free trial of Clarify, and start creating how-to's and instructional documents today – and help others be great. Use coupon code CCPSENTME for 15% off! Special thanks to Jon Schwenn of MacMiniVault.com for joining us this week to discuss Shellshock, and Apple's response to this Bash bug - see Jon's post about Shellshock for a recap of the bug, a patch for 10.6 Snow Leopard, and other helpful recommendations - see also: Apple's purge of GPL-licensed software from OS X - Pro-Tip: Jon suggests signing up for Apple's Security-Announce mailing list - we discuss Advanced Camp has been postponed due to speaker cancellations - Plus: Allen Hancock joins us to talk about Advanced Camp being postponed, and his free 2015 ACN Camp Pre-union webinar – featuring business development topics and how to succeed at Managed Services - Jerry mentions the benefits of the Ditto command

- first, we discuss our frustrations trying to navigate phone plan options - we feature an interview with Ben Greiner of Forget Computers, discussing the new version of RobotCloud and SupportMenu - check out the Device Scout Demo or get the Beta of Starter Kit - Ben wrote an article explaining Best Practices for Creating Apple IDs in an organization - Sam reports back on his recent APS gig, and reminds us that Apple Configurator is now DEP aware - how iOS 8 is changing the game: http://www.macstories.net/stories/ios-8-changed-how-i-work-on-my-iphone-and-ipad/ - Joe offers a fix for problems with AppleUSBEthernetHost.kext and AirTrafficHost.framework; Apple called Joe to ask what fixed it

We hope you enjoy this special "Best Of" show comprised of clips from our first eleven shows. P.S. We welcome listeners to send in their favorite segments to be used in a future compilation!

Recorded live on August 19, 2014 - Interview with Jon Schwenn, Lead Engineer of MacMiniVault.com (CyberLynk Networks) - benefits of colocation vs. on premises hosting: physical security, physical safety, reliable internet and power - types of common services running on Mac mini: backup server, file sharing, ESXI, Daylite, Xcode Server, MacPractice, Rumpus, FileMaker - NewerTech Headless Mac Video Accelerator @ $19 from OWC; uses Thunderbolt: possible to connect later in daisy chain; vs. fit-Headless which uses HDMI; side benefit: screen saver and screen lock work properly - Joe's story of Apple Store achieving 80% Mac mini Server setup after six weeks, finally referred client to ACN; two hours later, server is 100% good to go

- MacBook Air torqued - creative client interpretations of rates and service offerings - Managed Services discussion; revisiting Easing into Managed Services - Jerry recommends AJA System Test with the following settings: "MBytes/sec", File I/O API: Unix, "Round frame sizes to 4 KB", "Enable network volumes", Test: Disk Read/Write, Video Frame Size: 1920x1080 10-bit RGB, File Size: 1GB, "Disable file system cache" - Jerry's legal firm successfully replaced Mac mini Server with Synology - "working off the server" vs. copying files locally for editing and then copying back to server - scheduled server restart to work around SMB service interruption? Sam suggests scheduling a launchd job to stop and then start SMB using serveradmin command - Jerry recommends TP-LINK TL-WR710N 150Mbps Wireless N Mini Pocket Router with USB port for storage for streaming movies to iPad when traveling

- the importance of working more on the business instead of in the business as the business grows - Mac-MSP offers discounts to Apple Consultants Network members and subscribers of Watchman Monitoring - going "all in" when transitioning to Managed Services from hourly billing: having a referral to another consultant ready for clients who don't want Managed Services helps avoid leaving clients in the lurch - Allen's "Personal Support" plan; Easing Into Managed Services - Gruntwork proudly displays the service provider's branding; demonstrates value by reminding users that maintenance is being run

Recorded live June 3, 2014 Tim Cook quoting Adrian Kingsley-Hughes, ZDNet: "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software Family Sharing looks great for home users, but still no way to migrate purchases or merge Apple IDs Sam reports that AirDrop works between Yosemite and iOS 7 Joe reports that Apple Store is no longer accepting machines at the Genius Bar using "Quick Drop" Jerry reports that Genius Bar has been lenient when accepting machines from consultants on behalf of clients; no signed letter needed Difficulty offering help as a Consultant in the Apple Store; would be nice if Apple would more readily refer clients to us as they tend to be thrilled when they eventually do find us Joe had fun configuring an Automator workflow for a client referred (eventually) by the Apple Store The Craig Federighi Show from Jonathan Mann

052: Aloha 'Joe"

Broadcast May 20, 2014 Our guest this week is Tad Johnson, Commercial Marketing Manager at JAMF Software Twiitter = @tadfad & @JAMFSoftware TOPICS: Casper Suite product - http://www.jamfsoftware.com/products/casper-suite/ Customer story: Forget Computers, ACN in Chicago -http://www.jamfsoftware.com/resources/forget-computers/ JAMF Nation: https://jamfnation.jamfsoftware.com/index.html Find us on Twitter Command-Control-Power @CmdCtrlpwr Sam Valencia @UID501 Joe Saponare @PsiMacLLC Jerry Zigmont @MacWorksLLC

050: SAN Discussion With Mac IT Professional Craig Kabis