GogoTraining IT Training Podcasts

In this radio show, Helen will cover the key aspects of the Continual Service Improvement lifecycle phase, its principle objectives, goals. She will also provide a brief overview of the processes of this Lifecycle phase.

BIND is the most popular DNS server, but not the only one available. Similarly, Sendmail, the most popular email MTA, has alternatives. This show explores different DNS servers (including tinydns) and mail MTAs (including postfix).

Linux has sever IPC mechanisms including shared memory, signals, message queues and pipes. This radio show explores many of these features.

This radio show describes the Squid proxy server and its various uses.

Linux supports IPv6 as well as IPv4. In this radio show we will discuss why IPv6 was designed, what IPv6 addresses look like and a few Linux commands that work with this internet address scheme.

The Apache webserver is modular, allowing the administrator to add functionality to the server. In this show we explore several of the hundreds of available modules.

Covering the aspects of Capacity Management and consideration of the need for Capacity Management in todays environment.

This talk covers the common techniques such as the Expanded Incident Lifecycle, CFIA, SFA etc.

Consideration of the various types of testing, and the potential impact to the organization.

Discussion of what a Capacity Manager, Availability Manager, ITSCM Manager and Security Manager actually do.

Consideration of the impact of education and awareness on the culture for security in the organization.

Use of CSI is not exclusive to ITIL. Improvement appears in complementary governance standards, frameworks, models and quality systems. This short talk describes the other areas where CSI can be found.

Brief overview of the 8 steps of Kotter’s model and how it can be used with CSI in the Service Lifecycle)

A short review of the key elements of Assessment, when to carry out an assessment, how it can be managed in a live environment, and what you should expect from the results.

A short exploration of the roles which are discussed in the CSI stage of the Lifecycle.