![Gallup Business Journal show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/052/687/small/gallup-business-journal.png)
Summary: Companies can improve performance by optimizing employee and customer engagement -- even in this sluggish economy, says John H. Fleming in this podcast of his GMJ article A Powerful Alternative to Cutting Costs.
Summary: Companies can improve performance by optimizing employee and customer engagement -- even in this sluggish economy, says John H. Fleming in this podcast of his GMJ article A Powerful Alternative to Cutting Costs.