![Gallup Business Journal show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/052/687/small/gallup-business-journal.png)
Summary: The employee-customer encounter can be quantified and summarized in a single performance metric. Learn more in this podcast of the GMJ article HumanSigma Rule #4.
Summary: The employee-customer encounter can be quantified and summarized in a single performance metric. Learn more in this podcast of the GMJ article HumanSigma Rule #4.