Summary: An ITIL implementation project requires a major cultural change and a transfer of knowledge to: Ensure awareness of the program. Provide training for the specific roles and participants. Monitor and adjust the attitudes and behaviors of the employees. Advertise the long term benefits expected. To achieve these objectives, there needs to be a formalized and comprehensive Communications Plan. This plan, if implemented effectively, can make the difference between success of the overall ITIL program, or failure through a lack of interest or understanding. Join Bill Irvine, Pink Elephant Executive Consultant, in this PinkCast which will highlight the components of an ITIL Communications Plan and provide examples of some of its key contents to be fully effective.
