Summary: The IT Infrastructure describes many types of possible changes. Many organizations still struggle with translating these definitions into reality. One way to achieve this is to look at change models. A change model will have the following characteristics: The part of the infrastructure affected such as service, system or configuration item. Who (person or group) will be assessing, developing, testing and implementing the change. What needs to be documented about the change. Whether or not there will be any training required. What needs to be communicated about the change. Listen to this PinkCast from Pink Elephant’s Manager of Education Services, Pierre Bernard, and learn more about change models; the four main change categories and what they mean; how to determine the change scope; and how to determine the affected components in the IT infrastructure.
