Summary: Many organizations struggle with implementing Problem Management. In reality, Problem Management should be one of the easier processes to implement. Unfortunately, some organizations still confuse Incident and Problem Management; often, they only implement Problem Management when reacting to a Major Incident and someone high enough in the organization has yelled loud enough. Incident Management data is important to Problem Management, but often the Service Desk / Help Desk has a feel for what types of incidents recur on an ongoing basis. This PinkCast will discuss the following: Challenges around implementing Problem Management. Quick Wins when implementing Problem Management. Value and benefits of Problem Management. How Problem Management is crucial to turning a vicious cycle into a value cycle
