Summary: A popular offering from many IT Service Management consulting firms are process simulations. Process simulations seem to come in all shapes and sizes, each with their own set of pluses and minuses. What makes for a good process simulation and what purpose would it serve in your organization? This PinkCast, delivered by Executive Consultant Jack Probst, speaks to the nature of process simulations and what criteria you should consider when deciding on where a simulation could supplement your education activities. Note: Please be advised that this is an Enhanced PinkCast that contains a slide presentation and is best viewed with iTunes or QuickTime.
