Announcing Two New Practical Workshops On Developing The CMDB And The Service Catalog

Summary: How To Create A Service Catalog According To ITIL Best Practices. The role of Service Level Management (SLM) and its primary tool, the Service Catalog, are critical success factors in the process of moving to repeatable and auditable service provision. The Service Catalog represents a trusted record of the services provided by IT, its default capabilities, measures and primary means of access and provision. In short the Service Catalog represents the value IT provides to business enablement: What is not defined cannot be controlled. What is not controlled and stabilized cannot be measured? What is not measured consistently cannot be improved. How To Create A CMDB According ITIL Best Practices. Configuration Management is one of the most necessary but difficult processes to implement if you want to achieve a high level of maturity in IT service management. And, the Configuration Management Database (CMDB) provides a critical resource for almost all other IT service management disciplines. If implemented and managed correctly, the CMDB will provide valuable information about where assets are and how they impact the delivery and quality of IT services. However, there are many obstacles to negotiate and pitfalls to avoid - so good guidance is essential before you attempt this most important project.