Summary: Using an illustrative story to review the goal and activities of Security Management, Pink's Executive Consultant Rich Petti discusses the various aspects of Security Management, a Service Delivery process. Rich also delves into how Security Management is linked to customer satisfaction, how it is related to Availability, Continuity, and Service Level Management, and how it plays a key role in meeting governance requirements. The focus of this PinkCast is on a high level view of the key definitions including CIA as applied to appropriate protection of data. Security Management Goal: To meet the security requirements of Service Level Agreements (SLAs) and external requirements further to contracts, legislation and externally imposed policies; to provide a basic level of security, independent of external requirements, Key Definitions mentioned: Security Awareness, Security Incidents, Security Level, Confidentiality, Integrity, Availability, Activities: Planning, Implementation, Control, Evaluate, Maintain
