Summary: Designing and building new processes are only part of the IT Service Management (ITSM) puzzle. There is still the challenge of implementing new processes in an organization that is accustomed to working with whatever it has defined as today's processes. Thus, the challenge comes down to changing behavior and changing not just an individual or a team, but the behavior culture of an organization. So how do you do that? Here at Pink Elephant, we have turned to the eight-step approach espoused by Dr. John Kotter in his book, Leading Change. Take a quick tour of these eight important steps to make a difference in your organization and to help make your next process project a success. Note: Please be advised that this is an Enhanced PinkCast that contains a slide presentation and is best viewed with iTunes or QuickTime.
