Summary: Employee Compliance is the degree to which employees adhere to the organization's defined policies, processes, and procedures. You have spent the last six months developing your policies, processes and procedures with as much stakeholder involvement as feasible. You purchased a state of the art Service Management tool. You have defined roles and responsibilities and made sure your communication plan has made everyone aware of what is coming. Why do you think anyone will change what they are doing today and follow these new methods? If there is one constant in the universe, it is that people don't like to change unless they feel personally accountable or are changing to what is perceived as somehow better than what they were doing before. Employee Compliance refers to developing a proactive management strategy around ensuring that the processes, policies and procedures are actually being followed after they are deployed. Without a planned approach to employee compliance, the deployment and ongoing adherence to defined polices and procedures is a cross your fingers and hope affair. Listen in as Troy DuMoulin, Director of Product Strategy, discusses employee compliance, then visit his blog where you will find additional information on this subject. Note: Please be advised that this is an Enhanced PinkPodcast that contains a slide presentation and is best viewed with iTunes or QuickTime.
