Summary: Are you Being Served? Have you ever stopped to consider that ITIL is a Service Management Framework? Well, consider that if ITIL is a service management framework, this means that all of the processes have only one goal: To Plan for, Deliver and Support IT services! But what if you don't have services defined? Then perhaps ITIL in its full glory has limited to no value at this point of an organization's maturity. However, if it is understood that no technology component exists for its own right and that the individual components from various domains actually work together in connected systems that support IT services, then this is another story altogether. This being the case, then perhaps the Service Catalog is much more than an a la carte menu or brochure for the business customer. The truth is that the Service Catalog is the foundation for ITIL implementation projects! The Service Catalog is the central theme of the upcoming book that Pink Elephant is co-authoring with NewScale - Defining IT Success Through The Service Catalog.
