Summary: As part of Service Level Management, there are three underlying themes expressed in the ITIL documentation of best practices for SLM that support the goals of IT Service Management. These include: Partnerships, Simplicity, 'What'...not 'How'. In this PinkPodcast featuring Pink Elephant consultant Jim Wright, explore how these themes support the two objectives of IT Service Management: IT services should align to business needs; and IT should act as an agent for change to facilitate business transformation.
