Summary: Today's podcast is the first in a series of dealing with difficult people podcasts designed to help you respond--rather than react--to difficult people and behavior. Today's lesson is about how to use Spotlight Questions--questions designed to be used to respond to Snipers and other passive-aggressive communicators. In less than 7 minutes you can improve your professional communication and dealing with difficult people skills. For more, stop by http://www.powerdiversity.com
